Forum Discussion
Ability to ignore a call from a Call Queue
Is it possible to ignore a call that comes in on a call queue? We have a call queue setup and the only option when the notificiation comes us is to answer. This makes it kind of annoying if you are...
Another thing we have noticed is that the caller id does not transfer with the call as it shows that the call is from the queue and not a caller. Is there any way as well to view call history of the queue for a user that is part of the queue? This would be extremely helpful as well.