Forum Discussion
SharePoint Sync Not Syncing Causing Document Loss
I have now hit a data loss issue with the SharePoint sync. I am wonderin if anyone has seen this or has suggestions/fixes.
I have set a SharePoint library to sync. It is the "SharePoint Migration" one in the image.
As you can see in the picture there are two different folders with the same name. One under the com pnay name and one above it. The one under the company name does not have a little green check mark.
I have been saving files to what I thought was the sync folders. Only to find that none of the files were synchronized back to SharePoint.
I was under the impression that like OneDrive if you save it "locally" it would sync back up to the SharePoint doc lib.
This would be a great feature as it makes utilizig SharePoint document libraries easy to use as they appear in File Explorer, like OneDrive.
I have the most recent version of the sync client. I am on WIn 10 enterprise, and 2016 CTR. I don't know how much more updated I can be.
Is anyone seeing this issues.
Or is anyone finding success using SharePoint Document Library sync function?
Thank you,
eZe
3 Replies
The local sync folders appear to be corrupted.
You should not see the two "roots" without the green check mark: "OneDrive - XXX Inc" and "XXX Inc".
Have you perhaps executed a takeover from the old Groove?
Anyway, you could try a total reset of NGSC, but while you will certainly loose all the locally synced files and you will need to resync from scratch, I am not 100% sure that you will solve the problem.
Maybe it's better to open a ticket...
It is a good thought. However, I know for sure that the sync client is the most recent from when I started using it. I double checked that several times before starting to try to syncing the doc libraries
I have removed it from the sync settings, stopped the sync, and deleted the folder that appeared to be the one that was not syncing.
And it all came back exactly the same way.
They way I "read" it. Only the folders with the green icon are actually syncing.
Crazy. I think opening a ticket is they the way to go.
Is everyone else using sync and not seeing these issues?
It is interesting that the on O365 group is in the section that appears to not be syncing.
Also when I look at the OneDrive for Business settings it says only 2 locations are syncing:
- Agree with Salvatore, it seems you have an "old" sync in your PC that it's not the right one and it could come from a previous install of the Sync Client
