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alexbnz's avatar
alexbnz
Copper Contributor
Dec 02, 2024

Sharepoint site synced via file explorer regularly disconnects without errors

We have an issue with one particular sharepoint site in our organisation, where, seemingly randomly, it stops syncing on user devices. No errors, nothing, just the cloud icons disappear and it's no long in sync, until you go and re-sync it. This is happening on only one site, but has happened on 10+ different devices over the past month or so. The site in question only has about 6k files in it, it's about 30gb. 

Does anyone have any ideas on how I can troubleshoot this? 

Currently how I'm finding out about it is a user contacts me with "Bob is saying he can't see the file I save in XYZ folder but I saved it in there over a week ago". I go an look and can't see the file, check their machine and it's stopped syncing that same site, resync it and it works again for maybe a month.

  • Mnnhmm's avatar
    Mnnhmm
    Copper Contributor

    I’m having the same issues. Hopefully someone will have an idea of what’s going on

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