Forum Discussion
Sharepoint site synced via file explorer regularly disconnects without errors
We have an issue with one particular sharepoint site in our organisation, where, seemingly randomly, it stops syncing on user devices. No errors, nothing, just the cloud icons disappear and it's no l...
Hi I am having the same issue with one of my customers. Is there any info on this or resolution?
Unfortunately, I haven’t been able to find a definitive solution to this issue. It tends to be intermittent and unpredictable. As a workaround, I advise users to access the SharePoint site directly and to pay close attention to the cloud icon versus the local icon in File Explorer to ensure they’re aware of the file’s sync status.
In some cases, the classic "turn it off and back on" approach resolves the issue—but not always. At this point, I’m at a loss for how to fully prevent it. I wish I had a more reliable fix to offer.