Forum Discussion
Sharepoint List - Certain records are hidden unless cache is cleared/ cookies deleted... why?
Hello,
Not sure if anyone else has experienced this issue. I have a sharepoint list which is used by many users across the business. There's been a growing number of cases of certain records disappearing for multiple users, if they filter on a value that exists nothing appears.
The fix has been to either use incognito mode or to clear their cache and reload, with the record then appearing... It's becoming a real pain.
Has anyone else experience this? If so, is there a fix?
Thanks
- I had exactly the same problem, the solution was to check the records on the sharepoint list. It turned out that some records contained empty characters at the end, instead of "example" I had "example ", by removing these empty characters the problem disappeared
- Same problem here! Just change the optional to NO
- Same problem in my company, I would add that from non windows devices such as iOS everything works fine.
- I have several replies in this thread, but this will be my last (I hope):
Summation of the issue:
- We had users that could see all items and some that could one see some of the items
- Clearing the cache / cookies only helped until the browser was refreshed
- In a short period it wasn't possible to create new views. "Unable to create new view".
- One suggestion in various forums was to change the List Settings / Advance Settings / Allow items from this list to be downloaded to offline clients? to "No". This had no immediate effect, but have had after a couple of days?
- After trying the above and waiting for a few days I raised a ticket with Microsoft. When on remote session with MS the issue had disappeared for me. After the session I turned to one of my colleagues using the same list. The issue was still present for her. We cleared cache / cookies and little did it help. However, after waiting for another 2 days the issues had disappeared for her as well.
Microsoft believe changing the setting (mentioned above) does the job. It might be so, but you still have to wait for it to pull through (maybe 48hrs).
- Ticket with MS closed
So:
1. Clearing the cache / cookies only helped until the browser was refreshed
2. Change the List Settings / Advance Settings / Allow items from this list to be downloaded to offline clients? to "No". Note that this has no immediate effect.
3. Clear cache / cookies for the site (right click on the lock next to the url address in the browser)
4. Wait 48 hours. Note - you are currently waiting for the "Microsoft magic" - so be patient 🙂- I confirm. I changed this setting and it didn't help immediately, but after some time I see that the problem has disappeared.
- Hello there,
I did changed the list setting last friday Oct 13 and the problem keeps going on.. any other suggestion?
Well deleting the windows profile only lasted a couple days. This issue is back for one of my lists. Found that if I switch to classic view I'm able to see the missing items and enter in new ones. Appears to only happen with using 'new experience' view. I have a ticket open and will update if we get a resolution.
I checked today and everything seems to working fine. Maybe Microsoft has resolved this bug?
- I have the same experience. I raised a ticket with MS and when going through the issue - it had disappeared. For me that is. We still have issues with 2 of 7 other users using the same list. We have several lists, but this is the first time and only this one list where we have the problem. I wa created a couple of weeks ago.
MS suggested change the Advance Settings "Allow download of items for offlines users" to no.
That I had already tried. When going through the issue it was in "Yes". I haven't got at clue if this could have had an impact. We are trying to see if it resolves with the two users by tomorrow. If not, I have the ticket open for yet another day.
I'll also post any solution MS may come up with. This is really annoying.
Same issue. Browsing in incognito mode helps but its not satisfying workaround.
Waiting for solution.marcin_wiktor on my site incognito mode works only till refresh 😄
- Hi, i have the same issue.
Can't create new view and cant see new added records.. any update on that? - I'm also having this issue. Just noticed it within the last week. Don't think this is related to any configuration on my end as I am seeing it happen in the canned helpdesk template as well as another list I created. Another user that has access to this list can see everything. I am also unable to enter in new list items, getting the error: Error: The server was unable to save the form at this time. Please try again. I reset my edge browser then can enter in a new item. The items that were disappearing are also visable again. Once I navigate away or refresh the problem comes back.
- Only way I was able to resolve the issue was by deleting my windows profile and re-creating.
- Same issue here.
- And I will add
- some users are able to see all items.
- I'm not able to create a new view. "View could not be created".
- Chrome / Edge have same behavior Same issue, very annoying. Just working supporting our staff on clearing cashe all day long, as they do not see what they need. We are on EU hosted tenant.
- looks like the issue resolved on its own (at least in our tenant)
- i was wrong its back and even worse
