Forum Discussion
Sharepoint List - Certain records are hidden unless cache is cleared/ cookies deleted... why?
Hello, Not sure if anyone else has experienced this issue. I have a sharepoint list which is used by many users across the business. There's been a growing number of cases of certain records disa...
I have several replies in this thread, but this will be my last (I hope):
Summation of the issue:
- We had users that could see all items and some that could one see some of the items
- Clearing the cache / cookies only helped until the browser was refreshed
- In a short period it wasn't possible to create new views. "Unable to create new view".
- One suggestion in various forums was to change the List Settings / Advance Settings / Allow items from this list to be downloaded to offline clients? to "No". This had no immediate effect, but have had after a couple of days?
- After trying the above and waiting for a few days I raised a ticket with Microsoft. When on remote session with MS the issue had disappeared for me. After the session I turned to one of my colleagues using the same list. The issue was still present for her. We cleared cache / cookies and little did it help. However, after waiting for another 2 days the issues had disappeared for her as well.
Microsoft believe changing the setting (mentioned above) does the job. It might be so, but you still have to wait for it to pull through (maybe 48hrs).
- Ticket with MS closed
So:
1. Clearing the cache / cookies only helped until the browser was refreshed
2. Change the List Settings / Advance Settings / Allow items from this list to be downloaded to offline clients? to "No". Note that this has no immediate effect.
3. Clear cache / cookies for the site (right click on the lock next to the url address in the browser)
4. Wait 48 hours. Note - you are currently waiting for the "Microsoft magic" - so be patient 🙂
Summation of the issue:
- We had users that could see all items and some that could one see some of the items
- Clearing the cache / cookies only helped until the browser was refreshed
- In a short period it wasn't possible to create new views. "Unable to create new view".
- One suggestion in various forums was to change the List Settings / Advance Settings / Allow items from this list to be downloaded to offline clients? to "No". This had no immediate effect, but have had after a couple of days?
- After trying the above and waiting for a few days I raised a ticket with Microsoft. When on remote session with MS the issue had disappeared for me. After the session I turned to one of my colleagues using the same list. The issue was still present for her. We cleared cache / cookies and little did it help. However, after waiting for another 2 days the issues had disappeared for her as well.
Microsoft believe changing the setting (mentioned above) does the job. It might be so, but you still have to wait for it to pull through (maybe 48hrs).
- Ticket with MS closed
So:
1. Clearing the cache / cookies only helped until the browser was refreshed
2. Change the List Settings / Advance Settings / Allow items from this list to be downloaded to offline clients? to "No". Note that this has no immediate effect.
3. Clear cache / cookies for the site (right click on the lock next to the url address in the browser)
4. Wait 48 hours. Note - you are currently waiting for the "Microsoft magic" - so be patient 🙂
I confirm. I changed this setting and it didn't help immediately, but after some time I see that the problem has disappeared.
- Hello there,
I did changed the list setting last friday Oct 13 and the problem keeps going on.. any other suggestion?- @CesareDadello Clear cache and cookies. Wait 24-28 hrs.
