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Tony_Vincent's avatar
Tony_Vincent
Copper Contributor
Jul 03, 2023

Sharepoint Admin Center unavailable

Hi - I am in the process of setting up a new M365 tenant for a client, with all users licensed to Business basic.

 

We've connected the domain, set up users and shared mailboxes fine.  There are two global admins of the tenant and neither can see the Sharepoint Admin Center within the admin portal.

 

Neither Sharepoint online nor onedrive online are accessible from at least one (and I suspect both) admin accounts.  Trying to access sharepoint from the user portal results in a browser redirect error.  When in teams, clicking files results in an error. 

 

It looks to all intents and purposes like Sharepoint and onedrive don't exist for this tenant, but I have checked and can confirm:

 

  • The accounts in question are both global admins, and have the sharepoint admin role assigned
  • Both accounts are licensed for Sharepoint plan 1 via business basic.
  • I can access other admin centers fine (Exchange, Azure AD, etc.)

 

I have other tenants that are set up identically from an admin perspective and their sharepoint/onedrive environments function perfectly. 

 

This is the first tenant I've set up in a while - are there any other recently introduced steps to go through to complete setup of a new tenant's sharepoint environment?

 

Thanks in advance, and please be gentle if this is an obvious question 🙂

 

Tony

admin
onedrive
SharePoint Online

8 Replies

  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor
    Jul 03, 2023

    Hi Tony_Vincent,

    When did you create Tenant and when did you assign licenses to users? I am askong this because it is possible that the licenses will not be provisioned for the next 24 hours.

    If the SharePoint Admin Center is not visible in the admin portal and you're unable to access SharePoint and OneDrive services, here is a simple solution you can try:

    1. Go to the Microsoft 365 admin portal.
    2. Click on the "Show all" link in the left-hand menu to expand the menu options.
    3. Scroll down and click on "Admin centers."
    4. In the list of admin centers, locate and click on "SharePoint."
    5. This should open the SharePoint Admin Center, where you can manage SharePoint settings and configurations for your tenant.


       

      If everything is fine with that, you should check the following:

      - Try SharePoint URL: Instead of accessing the SharePoint Admin Center directly from the admin portal, try accessing it using the SharePoint URL. The URL format is typically "https://yourdomain-admin.sharepoint.com" or "https://yourdomain.sharepoint.com/_layouts/15/online/AdminHome.aspx". Replace "yourdomain" with your actual domain name.
      - Clear the cache in the browser (or try with another one).

      If my answer helped you, you can click on Mark as best response.

      Kindest regards

      Leon Pavesic



    • Tony_Vincent's avatar
      Tony_Vincent
      Copper Contributor
      Jul 03, 2023

      HiLeonPavesic 

       

      Thanks for the response.  Sharepoint admin center doesn't show up even in the full list

       Trying to get to sharepoint online using either of the URLs you've suggested results in this:

       

       

      One other thing - if I start the sharepoint advanced deployment guide wizard from the tenant global admin center, I get this error when it tries to retrieve current sharepoint and onedrive permissions settings:

       

       

      Even though I know my account has the right permissions:

       

      I think it's just broken 😞

       

      Any further thoughts?

       

      Many thanks,  Tony

      • Tony_Vincent's avatar
        Tony_Vincent
        Copper Contributor
        Jul 03, 2023
        Also to follow up - i've tried from 3 different browsers on both Windows 11 and MacOS platforms, and have cleared cookies and cache multiple times.

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