Forum Discussion
Sharepoint Admin Center unavailable
Hi Tony_Vincent,
When did you create Tenant and when did you assign licenses to users? I am askong this because it is possible that the licenses will not be provisioned for the next 24 hours.
If the SharePoint Admin Center is not visible in the admin portal and you're unable to access SharePoint and OneDrive services, here is a simple solution you can try:
- Go to the Microsoft 365 admin portal.
- Click on the "Show all" link in the left-hand menu to expand the menu options.
- Scroll down and click on "Admin centers."
- In the list of admin centers, locate and click on "SharePoint."
- This should open the SharePoint Admin Center, where you can manage SharePoint settings and configurations for your tenant.
If everything is fine with that, you should check the following:
- Try SharePoint URL: Instead of accessing the SharePoint Admin Center directly from the admin portal, try accessing it using the SharePoint URL. The URL format is typically "https://yourdomain-admin.sharepoint.com" or "https://yourdomain.sharepoint.com/_layouts/15/online/AdminHome.aspx". Replace "yourdomain" with your actual domain name.
- Clear the cache in the browser (or try with another one).
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Kindest regards
Leon Pavesic
Thanks for the response. Sharepoint admin center doesn't show up even in the full list
Trying to get to sharepoint online using either of the URLs you've suggested results in this:
One other thing - if I start the sharepoint advanced deployment guide wizard from the tenant global admin center, I get this error when it tries to retrieve current sharepoint and onedrive permissions settings:
Even though I know my account has the right permissions:
I think it's just broken 😞
Any further thoughts?
Many thanks, Tony
- Also to follow up - i've tried from 3 different browsers on both Windows 11 and MacOS platforms, and have cleared cookies and cache multiple times.
Hi Tony_Vincent,
Thanks for the Update, here are a few additional steps you can try:
- Use SharePoint URL with Different Account: Try accessing the SharePoint Admin Center using the SharePoint URL mentioned earlier, but sign in with a different global admin account. This will help determine if the issue is specific to your account or tenant-wide.
- Check the licences in Microsoft 365 admin center (are they correctly assigned)
- Wait for the licences to be provisioned- Contact Microsoft Support: If the issue persists, it would be best to reach out to Microsoft Support for further assistance.
Kindest regards
LeonHi LeonPavesic
- Use SharePoint URL with Different Account: Try accessing the SharePoint Admin Center using the SharePoint URL mentioned earlier, but sign in with a different global admin account. This will help determine if the issue is specific to your account or tenant-wide.
Yup, tried with two seperate Global Admin accounts, same issue...
- Check the licences in Microsoft 365 admin center (are they correctly assigned)
Yup, checked under apps and licenses against the active users in question and they have Sharepoint checked...
- Wait for the licences to be provisioned
It's been 4 days - and they show up ok in the portal. I'll give it another 24 hours to take into account the revocation and resetting I've done as part of troubleshooting...
- Contact Microsoft Support: If the issue persists, it would be best to reach out to Microsoft Support for further assistance.
I think this is going to be my only option, unless anyone else on here has had the same issue and found a resolution 🙂
Many thanks
Tony