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Tony_Vincent's avatar
Tony_Vincent
Copper Contributor
Jul 03, 2023

Sharepoint Admin Center unavailable

Hi - I am in the process of setting up a new M365 tenant for a client, with all users licensed to Business basic.   We've connected the domain, set up users and shared mailboxes fine.  There are tw...
admin
onedrive
SharePoint Online
Tony_Vincent's avatar
Tony_Vincent
Copper Contributor
Jul 03, 2023

HiLeonPavesic 

 

Thanks for the response.  Sharepoint admin center doesn't show up even in the full list

 Trying to get to sharepoint online using either of the URLs you've suggested results in this:

 

 

One other thing - if I start the sharepoint advanced deployment guide wizard from the tenant global admin center, I get this error when it tries to retrieve current sharepoint and onedrive permissions settings:

 

 

Even though I know my account has the right permissions:

 

I think it's just broken 😞

 

Any further thoughts?

 

Many thanks,  Tony

Tony_Vincent's avatar
Tony_Vincent
Copper Contributor
Jul 03, 2023
Also to follow up - i've tried from 3 different browsers on both Windows 11 and MacOS platforms, and have cleared cookies and cache multiple times.
  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor
    Jul 03, 2023

    Hi Tony_Vincent,

    Thanks for the Update, here are a few additional steps you can try:

    - Use SharePoint URL with Different Account: Try accessing the SharePoint Admin Center using the SharePoint URL mentioned earlier, but sign in with a different global admin account. This will help determine if the issue is specific to your account or tenant-wide.

    - Check the licences in Microsoft 365 admin center (are they correctly assigned)

    - Wait for the licences to be provisioned

     

    - Contact Microsoft Support: If the issue persists, it would be best to reach out to Microsoft Support for further assistance.

    Kindest regards

    Leon

    • Tony_Vincent's avatar
      Tony_Vincent
      Copper Contributor
      Jul 03, 2023

      Hi LeonPavesic 

       

      - Use SharePoint URL with Different Account: Try accessing the SharePoint Admin Center using the SharePoint URL mentioned earlier, but sign in with a different global admin account. This will help determine if the issue is specific to your account or tenant-wide.

       

      Yup, tried with two seperate Global Admin accounts, same issue...

       

      - Check the licences in Microsoft 365 admin center (are they correctly assigned)

       

      Yup, checked under apps and licenses against the active users in question and they have Sharepoint checked...

       

      - Wait for the licences to be provisioned

       

      It's been 4 days - and they show up ok in the portal.  I'll give it another 24 hours to take into account the revocation and resetting I've done as part of troubleshooting...

       

      - Contact Microsoft Support: If the issue persists, it would be best to reach out to Microsoft Support for further assistance.

       

      I think this is going to be my only option, unless anyone else on here has had the same issue and found a resolution 🙂

       

      Many thanks

       

      Tony

      • Tony_Vincent's avatar
        Tony_Vincent
        Copper Contributor
        Jul 03, 2023
        I've logged a case with MS Support. Once resolved, I'll post the fix here for future reference.

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