Forum Discussion
Open excell on sharepoint 2013 , file will not open for a user on his pc.
A user in our organization is having the following problem.
When he tries to open a particular Sharepoint Excell he receives an error.
His Excell says that he can't open this file. Other docs and Excell on the same library are working fine.
He cleared his Temp Internet explorer files ( IE11) and he deleted the temp internet files.
Reset was done in IE11.
Still receives the same error.
Other users are using the same file without problems. He's the only one who has the problem.
Reboot hasn't help neither.
Anyone a clue?
4 Replies
- Which steps exactly are the user performing, leading up to the error?
What exact error message does the user receive? (copy/paste it here).
Can the user download the Excel file and try to open it?
Can the user try to use another computer and does the user then get the same error?
Can the user try touse another browser?
Are there specific permissions on this Excel file for this user?Which steps exactly are the user performing, leading up to the error?
_ double click to open the file in Excell
What exact error message does the user receive? (copy/paste it here).
Can the user download the Excel file and try to open it?- Yes
Can the user try to use another computer and does the user then get the same error?- no error
Can the user try touse another browser?- yes , not supported by our organization
Are there specific permissions on this Excel file for this user?- general permissions, edit , delete, and others
Users can open a file from the version history without any problem.
User is working on Win 7 and IE11 , sharepoint envirmont is 2013
problems occured after closing the file by closing IE fast .
cleaning , security settings reset, reboot, does not help.
this is the only file that does it on the same library.
no other users have problem.
intranet envirmont
screenshots added
Hi Reynders,
Thank you for the reply. Based on it, I would agree with Dean that you should try an Office repair on the user's computer, as it seems to be localized to it and to that specific file.
Kindly keep us updated on how it goes :)
John
