Forum Discussion
Open excell on sharepoint 2013 , file will not open for a user on his pc.
What exact error message does the user receive? (copy/paste it here).
Can the user download the Excel file and try to open it?
Can the user try to use another computer and does the user then get the same error?
Can the user try touse another browser?
Are there specific permissions on this Excel file for this user?
Which steps exactly are the user performing, leading up to the error?
_ double click to open the file in Excell
What exact error message does the user receive? (copy/paste it here).
Can the user download the Excel file and try to open it?
- Yes
Can the user try to use another computer and does the user then get the same error?
- no error
Can the user try touse another browser?
- yes , not supported by our organization
Are there specific permissions on this Excel file for this user?
- general permissions, edit , delete, and others
Users can open a file from the version history without any problem.
User is working on Win 7 and IE11 , sharepoint envirmont is 2013
problems occured after closing the file by closing IE fast .
cleaning , security settings reset, reboot, does not help.
this is the only file that does it on the same library.
no other users have problem.
intranet envirmont
screenshots added
Hi Reynders,
Thank you for the reply. Based on it, I would agree with Dean that you should try an Office repair on the user's computer, as it seems to be localized to it and to that specific file.
Kindly keep us updated on how it goes :)
John
Try an Office Repair, I have used this to fix a wide variety of strange problems like this
