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karthikeayan's avatar
karthikeayan
Copper Contributor
Dec 13, 2024

Unable to link Microsoft Learn profile into work parter account

I am trying link my Microsoft Learn Profile into my work Partner Account. Just did this,

How to link Microsoft Learn: To link your Microsoft Learn profile:

  1. Sign up:VisitMicrosoft Learn and sign in with your Microsoft account (MSA). Learn more 
  2. Pre-requisite:Complete at least one certification.
  3. Link accounts:Click "Link Microsoft Learn profile" to connect it with your Partner Center account.

As mentioned here, https://partner.microsoft.com/dashboard/v2/membership/workspace

 

However, after clicking "Link Microsoft Learn profile" nothing happens. When I check "Developer tools" for errors, I notice 401 responses.

  • karthikeayan's avatar
    karthikeayan
    Copper Contributor

    Yes, tried in Edge as well. Same issue.

    Which problem type and category should I select in Partner Center Support?

  • karthikeayan's avatar
    karthikeayan
    Copper Contributor

    Yes, I have tried on different browser. Trying for 4 days to link. Still failing.
    What category I should be selecting in "Partner Center Support" and what "Problem type" should I select?

    • Geetanjali2705's avatar
      Geetanjali2705
      Copper Contributor

      Clear your cache. Logout and then login.

      to link your Work Account and personal Microsoft learn account

      1. Login to Partner center https://partner.microsoft.com/ using "Work account" (@workdomain)
      2. Go to "Settings" icon showing on top right corner besides profile picture
      3. Go to my learning profile
      4. Click on "Link Microsoft Learn Profile"
      5. You would be redirected to login with your Microsoft learn profile
      6. Now login using personal email ID (@gmail.com etc)
      7. and proceed with next steps.

       

      If still facing issue - 


      Hope that will resolve it.. 

       

    • ingramq's avatar
      ingramq
      Copper Contributor

      I too am having the same issue - when I try to link my Learn Account I get the following error message -

       

      I have attempted to submit a Partner Support request but I am stuck in a Ai loop -  unable to actually submit a request.  I get links to the document you posted on but I have no option to actually submit a request as the suggestions listed within the document do not work.  I have been dealing with this for over 2 months.

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