Forum Discussion
karthikeayan
Dec 13, 2024Copper Contributor
Unable to link Microsoft Learn profile into work parter account
I am trying link my Microsoft Learn Profile into my work Partner Account. Just did this,
How to link Microsoft Learn: To link your Microsoft Learn profile:
- Sign up:VisitMicrosoft Learn and sign in with your Microsoft account (MSA). Learn more
- Pre-requisite:Complete at least one certification.
- Link accounts:Click "Link Microsoft Learn profile" to connect it with your Partner Center account.
As mentioned here, https://partner.microsoft.com/dashboard/v2/membership/workspace
However, after clicking "Link Microsoft Learn profile" nothing happens. When I check "Developer tools" for errors, I notice 401 responses.
- karthikeayanCopper Contributor
Yes, tried in Edge as well. Same issue.
Which problem type and category should I select in Partner Center Support?
- JillArmourMicrosoft
Community Manager
Anything that says verification...
- karthikeayanCopper Contributor
Yes, I have tried on different browser. Trying for 4 days to link. Still failing.
What category I should be selecting in "Partner Center Support" and what "Problem type" should I select?- Geetanjali2705Copper Contributor
Clear your cache. Logout and then login.
to link your Work Account and personal Microsoft learn account
- Login to Partner center https://partner.microsoft.com/ using "Work account" (@workdomain)
- Go to "Settings" icon showing on top right corner besides profile picture
- Go to my learning profile
- Click on "Link Microsoft Learn Profile"
- You would be redirected to login with your Microsoft learn profile
- Now login using personal email ID (@gmail.com etc)
- and proceed with next steps.
If still facing issue -
Hope that will resolve it..
- JillArmourMicrosoft
Community Manager
Have you logged a Partner Center Support on this yet? Or have you tried a different browser?
Have you seen this: Manage your Microsoft Learn profile settings | Microsoft Learn
- ingramqCopper Contributor
I too am having the same issue - when I try to link my Learn Account I get the following error message -
I have attempted to submit a Partner Support request but I am stuck in a Ai loop - unable to actually submit a request. I get links to the document you posted on but I have no option to actually submit a request as the suggestions listed within the document do not work. I have been dealing with this for over 2 months.