Forum Discussion

Marcel_Altena's avatar
Marcel_Altena
Brass Contributor
Feb 13, 2025

Incorrect # of Deployments in Business Applications designation

Has anybody else problems with the incorrect number of Deployments in Customer Success? Especially with the Business Applications designations, it is not clear.

It shows -2, while the View Details button downloads an Excel sheet showing +5 when comparing 01-CY24 to 01-CY25. Of course only deployments above 10,000 MCV.

Entered a Support request, but the support engineer can only explain the general way of counting the deployments, does not understand when it comes to details......keeps referring to the general way/explanation.

I am very probable putting this in the complete wrong section of this partner portal, but I am not happy with the navigation in this portal, cannot find (or post anything in) the correct section.

tech question or issue

5 Replies

  • JillArmourMicrosoft's avatar
    JillArmourMicrosoft
    Icon for Community Manager rankCommunity Manager
    Feb 13, 2025

    A response from the BizApps team": 

     

    They need to log a new support request and attach the documentation for why they think it is +5 and not -2.

     

    I hope that helps? I know you have submitted a request support previously, but maybe if you submit a second time and add more details they will be able to get the correct support team to look into it for you. 

    • Marcel_Altena's avatar
      Marcel_Altena
      Brass Contributor
      Feb 14, 2025

      Hi Jill, I have submitted documentation for December 23 vs December 24 (+5 deployments but shows -1 deployment) and for January 24 vs January 25 (+3 deployments but shows -2 deployments). The (external) support engineer doesn't get it, no idea what I am talking about. I have no more details to submit, it is a pretty straightforward case.

      Always the problem with the external vendors doing first line support, they are not up to speed, takes a long time to educate them.......

      • JillArmourMicrosoft's avatar
        JillArmourMicrosoft
        Icon for Community Manager rankCommunity Manager
        Feb 14, 2025

        The team has shared:

        You need to keep going through support. You can reopen the old request if not solved and you can also ask for escalation to next level if no progress is made.

  • JillArmourMicrosoft's avatar
    JillArmourMicrosoft
    Icon for Community Manager rankCommunity Manager
    Feb 13, 2025

    I am trying to find someone to help with this, but I don't know if I will be able to find anything. If I do, I will respond here. 

     

    Thanks for being part of the community!