Forum Discussion
Incorrect # of Deployments in Business Applications designation
Community ManagerA response from the BizApps team":
They need to log a new support request and attach the documentation for why they think it is +5 and not -2.
I hope that helps? I know you have submitted a request support previously, but maybe if you submit a second time and add more details they will be able to get the correct support team to look into it for you.
Hi Jill, I have submitted documentation for December 23 vs December 24 (+5 deployments but shows -1 deployment) and for January 24 vs January 25 (+3 deployments but shows -2 deployments). The (external) support engineer doesn't get it, no idea what I am talking about. I have no more details to submit, it is a pretty straightforward case.
Always the problem with the external vendors doing first line support, they are not up to speed, takes a long time to educate them.......
- JillArmourMicrosoft
The team has shared:
You need to keep going through support. You can reopen the old request if not solved and you can also ask for escalation to next level if no progress is made.