Forum Discussion
URGENT: Blocked from Partner Center Enrollment ("Runs on trust") - Support portals inaccessible
IraP sorry for your troubles, but this is not a support portal. You must log a support ticket to move forward. I hope this helps!
How to log a Microsoft support ticket without a partner account | Microsoft Community Hub
Thank you, JillArmourMicrosoft.
We understand that the Community is not a support portal, and we are trying to follow the recommended process.
However, as we explained in our own topic from September 8, we are unable to submit a request through the official no-sign-in route you provided. The issue is described there in detail, but we have not received a response to that topic yet.
We have tried multiple times over the course of about a week, using different browsers, but receive the same error message every time: “There is a problem submitting your request, try again!” And, as you can see, this appears to be a fairly common issue that has also been reported here by other users.
Could you please advise whether there is any alternative way to have our case submitted when this route is not working?
We are ready to provide all necessary company information and supporting documentation through an appropriate Microsoft channel. We simply need a functioning way to reach the relevant team.
Thank you for your assistance.
- JillArmourMicrosoftSep 17, 2026
Community Manager
IraP I completely understand your frustration here. I'm sorry you are having such a hard time with the support ticket submission portal. There is no other way to get to support I'm afraid. 😥I've been trying to find someone internally to provide other options, but I can't get to anyone either. I am out of suggestions for you, I'm so sorry! I wish I had a magic wand. 😞
- IraPSep 21, 2026Tin Contributor
Hi JillArmourMicrosoft, I have just tried to create the support request again, and it has been created. Maybe it can help somebody.
- JillArmourMicrosoftSep 21, 2026
Community Manager
IraP so it worked for you finally? Did you do something different that could help others create their tickets? I'm happy to hear this!