Forum Discussion
URGENT: Blocked from Partner Center Enrollment ("Runs on trust") - Support portals inaccessible
Same situation here, and one detail that may help Jill and others: the support form does not work for a blocked account.
MAICPP enrolment for TSE IT SOLUTIONS LIMITED (UK, Companies House 15419504) is blocked by the trust evaluation with reference 715-123160 - on 7 September (correlation ID adc1cf92-aef0-4c13-be51-8e04f7dccff0) and again on 9 September (correlation ID ddda2a1c-a951-4bfe-b7f2-a76e82bf1429). Enrolling account is the tenant's Global Admin on a verified custom domain; the legal entity was created fine and the Partner Program Agreement accepted; the block appears on Accept and continue.
The "log a ticket without a partner account" form linked above returns "There is a problem submitting your request, try again!" every time. Looking at the network trace, the page's call to api-supportservices.azure-api.net/v1/servicerequests/xsrf-token answers HTTP 401 for this account - tested in a normal window and in a private window signed in only as the enrolling admin, under both "Unable to login to Partner Center" and "Enrollment > How do I enroll into MAICPP program". So an account blocked at enrolment cannot reach the one channel that can unblock it.
Could this be escalated to the enrolment / trust team? We are happy to provide the certificate of incorporation, proof of address and a director's ID for a manual review. Our Q&A post with the same details: learn.microsoft.com/en-us/answers/questions/5996515
Community ManagerTSEITSolutions thank you for this information and feedback. I will try to find a way to get this to the support team so they can look into it.
To be clear, I cannot guarantee they will make any changes or share back information. All I can do is forward your feedback, the rest is up to that team.
Hi Jill, I’m experiencing the same MAICPP enrolment issue and unfortunately the “support ticket without a partner account” form also fails when I try to submit it. Is there another way I can get the enrolment issue passed to the appropriate support team for manual review? Many thanks, Steven
- JillArmourMicrosoft
Unfortunately not. There is no manual review process or anyone to contact. It's all done thru the ticketing system. 😥
Hi Jill, I’m experiencing exactly the same issue today with a UK company enrolling in the Microsoft AI Cloud Partner Program.
The enrolment is being blocked by the “Microsoft runs on trust” check with reference tel:715-123160.
I have also followed the “support ticket without a partner account” process, but the form fails when I submit it with “There is a problem submitting your request, try again!”, so I have no way of raising the support case Microsoft is asking me to raise.
Company: TopNosh Marketing Ltd trading as BrandBridge
Reference: tel:715-123160
Correlation ID: 476fb61f-a3f5-4eff-b125-13c7facba40d
Would you please be able to pass this to the appropriate Partner enrolment / Trust & Safety support team for manual review? I’m happy to provide Companies House details, proof of address, ID or any other verification documents required.
Many thanks,
Steven- JillArmourMicrosoft
StevenBrett The only way for review is through the support ticket system. They are not connected to this forum as this is not a support portal and I am not connected to their teams or systems. I manage this community and that is the extent of my wizardry powers unfortunately. Please keep trying to submit a ticket.
