Forum Discussion
Unable to update the primary contact email address during verification process
Registered my corporation on Microsoft Partner Center (MPC) about 2 weeks ago as the owner.
Uploaded the incorporation document at that time.
Then, it asked to upload the domain receipt to demonstrate the corporation owns the domain. Did that immediately.
Now, the vetting status is still "Rejected".
Also, when I check the "Legal Info" panel, my role is just "Developer" now, and there is no more "Owner" role for my account. Maybe because of this, I cannot see notification or expand "Contact info" for my corporation on MPC.
I opened a support ticket and got an email saying the primary contact should not be general email like "email address removed for privacy reasons" and need to update it. But with the "Developer" role, I cannot even expand "Contact info" panel and won't be able to update it by myself now. This experience made me very frustrated with MPC. So I replied the support email, and who knows if they will actually reply or care.
1 Reply
Quick update
I opened several support tickets. The Developer Role is still in Rejected status. From the support tickets, I just got some email templates from some supports that I need to update the primary contact email. I cannot do it on my side. But none actually helped. No real person connected to me to resolve the issue. When communicating by emails, all the replies are after several days. This issue has delayed my corporation's schedule for about 2 months.
As a partner of Microsoft, I feel really really bad, horrible experience. If there is another similar platform with better support and really care about customers, my corporation will jump to there without a doubt.
