Forum Discussion
Seller verification Rejected at Employment step — no email received, no appeal (ID 94611890)
Jill, we followed your instructions exactly. The result:
1. The no-sign-in support form fails on submit with "There was a problem submitting your request, try again". Tried repeatedly, including from a different device.
2. The in-portal support flow does not contain a matching category and previously errored as well.
3. The verification page itself is closed, with no fix, appeal or upload option.
So there is currently no functioning channel through which we can even ask Microsoft to review the case described in my first post. All company details and the full history are there above.
We are a verified UK company with a fully prepared transactable Azure professional service offer, blocked for over a week purely by process failures. We build on Azure and we brought Microsoft a revenue generating listing. Instead of publishing it we are spending days fighting broken forms.
Please escalate this to the Partner Vetting team using the Seller ID from my first post, because a support ticket cannot be logged while the ticketing itself is failing. If this cannot be resolved we will publish on other cloud marketplaces first and deprioritize the Microsoft channel. We would prefer not to, but there is a limit.
Unfortunately, I don't have any connection to support as this is not a support forum. You must submit a ticket to get to their help.
Please try using a different browser, clearing your cache/cookies or an incognito window in the browser. I hope that helps!!