Ongoing Partner Verification Issues – I Need Help and Direction

At the end of 2024, I joined forces with a few close colleagues to create a global training company based in the U.S., with the goal of becoming a Microsoft partner focused on bridging the growing global skills gap in tech.

As a Brazilian, I took every necessary step to legally establish the company in the United States — from business formation and IRS registration (EIN) to securing a D-U-N-S Number and setting up the domain and operations. Everything was done by the book, with transparency and diligence.

On April 11, the company’s EIN was officially issued. I believed the hardest part was over.

But what I wasn’t prepared for was the complexity and opacity of the Microsoft Partner verification process.

Since May, I’ve been trying to verify the business and my personal identity to officially join the Microsoft Partner Network. I've submitted every required document multiple times — company formation papers, domain ownership proof, D-U-N-S details, IRS registration, and even identity verification via Microsoft Authenticator.

To date, I’ve opened six different support tickets. I also reached out to a community manager who helps partners here but unfortunately, nothing has moved forward.

The latest ticket was closed with the same response I’ve received multiple times:

"We've reviewed your request for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application. If you decide to reapply, please review the information at http://aka.ms/PartnerVerification..."

This message is always the same, vague, generic, and without any actionable feedback on what exactly is missing.

To make matters worse, we had to cancel our launch event scheduled for early July, which was to feature several MVPs, MCTs, and other community leaders. Without partner verification, we can’t operate or deliver what we’ve been building for months.

What hurts the most is that the company I’ve admired and championed for years, as an MCT and community member — is now the one unintentionally preventing us from moving forward.

I’m sharing this here with the hope that someone from the community or Microsoft can help guide or escalate the situation.

We’ve done everything by the book, and just want the opportunity to contribute and to help others grow through training and empowerment.

Any help or direction would mean a lot.

Thank you for your attention

Pacifico, Marcelo - Microsoft Certified Trainer & Owner NextGen Skills LLC