Forum Discussion
JillArmour
Community Manager
Community ManagerHow to appeal a rejected partner profile in the verification process
If your partner profile has been rejected in the verification process you can appeal the deision.
Follow these steps
Hi @JillArmour,
After months of this merry-go-round, of never being told what is wrong with the documents and evidence submitted. I just got an email from email address removed for privacy reasons, which naturally bounces if I try to reply:
"We tried to verify your Partner Center profile MpnId xxxxx information but were unable to do so
We’re unable to verify your profile information and give you full access to Partner Center.
After several unsuccessful attempts to verify your information, we’ve ended the verification process. No further action will be taken on this profile verification.
Failure to complete the verification process within 30 days may result in termination of your relationship with Microsoft."
So now what do I do?
After months of this merry-go-round, of never being told what is wrong with the documents and evidence submitted. I just got an email from email address removed for privacy reasons, which naturally bounces if I try to reply:
"We tried to verify your Partner Center profile MpnId xxxxx information but were unable to do so
We’re unable to verify your profile information and give you full access to Partner Center.
After several unsuccessful attempts to verify your information, we’ve ended the verification process. No further action will be taken on this profile verification.
Failure to complete the verification process within 30 days may result in termination of your relationship with Microsoft."
So now what do I do?
@CBullen,
I had the same issue and had to create a ticket by going to Help+Support icon at the top and create a separate ticket. Once you're blocked, you can only upload documents from the generic support ticket page.
I had the same issue and had to create a ticket by going to Help+Support icon at the top and create a separate ticket. Once you're blocked, you can only upload documents from the generic support ticket page.