How to appeal a rejected partner profile in the verification process

JillArmour I’m in the same verification endless loop. In my case I’m a sole trader, so my Entity Name is my own name. My domain registrar (IONOS) only has the option to enter my first and last name as the registrant, but the “Government issued letter” I need to provide also use my middle name. How can I exactly match both evidences, and does the Entity name also need to include the ‘Mrs’ at the front, as some of the documents have that too?

As a sole trader, I have my personal name, and a "Doing Business As" name that my customers know me by, so the one I should use as my Publisher name. But is there something in the verification process that requires me to publish using my personal name?

But the real issue here is that nobody will ever tell me what is wrong with the documents I’ve provided - it’s just a guessing-game of what I need to change. How do we actually escalate these issues to someone senior enough to make a sensible decision rather than simply match letters? In my case, realising that the names should be seen to match with/without a middle name and/or salutation.