Forum Discussion

JillArmour's avatar
JillArmour
Icon for Community Manager rankCommunity Manager
May 30, 2023

How to appeal a rejected partner profile in the verification process

If your partner profile has been rejected in the verification process you can appeal the deision.   Follow these steps  
compliance
Partner question
support
verification
NCesariEP009's avatar
NCesariEP009
Copper Contributor
Feb 21, 2024

Tom_McAuliffe 

 

Thanks a lot !

 

Now my next problem is that I apparently reached some kind of limit for sending documents:

Is there a way to reactivate the field ? Or even start over the verification process ?

tcarternepheletech's avatar
tcarternepheletech
Copper Contributor
Feb 21, 2024

NCesariEP009 

 

I had to create a ticket by going to Help+Support icon at the top and create a separate ticket. Once you're blocked, you can only upload documents from the generic support ticket page.

  • VelociPartner's avatar
    VelociPartner
    Copper Contributor
    Feb 23, 2024
    ^-- this, unfortunately, is the correct answer and what I also had to do to get past this suboptimized process.
  • tcarternepheletech's avatar
    tcarternepheletech
    Copper Contributor
    Feb 22, 2024

    Loungesong 

     

    This was my same experience. Here's what I had to to:

     

    1. Make sure that the primary contact is going to be the EXACT same as what's going to show up on your domain registration invoice. I had to create a GoDaddy account with this information and transfer the domain, just to get the correct invoice configuration. Make sure that the Organization name is showing on the invoice (exactly as it appears for your company)
    2. Upload the Domain Invoice and Articles of Incorporation for the company. Make sure that it is EXACTLY the same as primary contact and domain invoice.

    If you've been shut off from submitting through the "Fix Now" button, as I was, you will have to go the Help + support icon and create a ticket with the "Problem Summary" the name of the verification step; upload the documents there and, hopefully, you will get a different type of email than the seemingly AI generated response. 

     

    Again, this was very frustrating because it was all trial and error with no one to guide me on what exactly was wrong with the documentation I had previously provided numerous times.

     

    Good luck!

  • Loungesong's avatar
    Loungesong
    Copper Contributor
    Feb 22, 2024
    I am in the same boat as many here. I'm so frustrated. They ask for a document, then I send it, and they reject it without a reason. I don't get it. Is the "person" replying via email just an AI?

    Is there a human being at Microsoft that deals with partners? How can there not be a phone number. I know I only sell Microsoft365--is that why they just don't give a sh*t?