Forum Discussion
HELP - MS Vetting Process Cancelled
Dear all,
We have been trying to get into the Windows Hardware Developer Program for months, trying to get our driver signed. We had to postpone launch for months now: it is very business critical.
After 2 months of back & forth with support, we finally got in, and were preparing our HLK tests to submit. Once ready, we returned to the partner portal to see that now our vetting process got cancelled... There is no reason stated anywhere, no way to reapply, nothing... We're so desperate that we created this post.
- Creating support tickets is trash. It takes you a week before you get a templated or AI generated response that does not help you. After a while a human gets assigned to your case, but they often times are unable to help and just let the ticket die.
- Calling the support desk is worse: MS's IVR only knows how to refer you to O365 or Azure support pages. If you answer anything else, it cuts you off and ends the call. If you do manage to prompt it correctly, it will finally send you over to a human, who looks at your ticket and notices that it indeed has been open for months without help, but cannot assist further.
I'm sure we're not the only people struggling, since I've seen multiple very similar (not same) posts to this one.
Does anyone have any clue what the problem might be & how to fix this?
Best,
MJ
1 Reply
Actually it is a good sign that it was cancelled - now it is your task to stress every support channel you can find to proceed with it. Our vetting process was also cancelled and after a week they finalized the account.
Look in the internet who you can call, contact better business bureau tell them about your incident. Call internationally not only in the U.S. other countries sometimes have open channels to the actual support guys.
This entire process is a disaster... but we are fully authorized after 3 months.
through bbb.org they can also contact the vetting department through another channel, however it somewhat takes a week to get an answer there.
Another communication channel is the Microsoft support on X, use every single channel you can find stress them to do something otherwise you will just end up in a loop with them.
