Forum Discussion
Error 2100 during MAICPP enrollment – Legal info blank
Issue:
I'm stuck at the Agreements step of the Microsoft AI Cloud Partner Program (MAICPP) enrollment. When I click Accept and continue, the page displays:
The request could not be completed.
No further details are provided (no reference number, no transaction ID).
Evidence of orphaned legal entity (error 2100):
After the failed submission, I navigated to Settings → Account settings → Organization profile → Legal info, and the page renders only the title and description text—no tabs, no form fields, completely blank (screenshot attached).
This matches the documented symptom of error 2100 / orphaned legal entity: the backend created a legal entity record during the first submission attempt, but it was never linked to a program enrollment. Subsequent attempts to accept the agreements fail because the system tries to create a duplicate entity.
Environment:
- Tenant ID: 70a418c9-dca7-4bf3-90b0-765294ae60aa
- Verified domain: http://myclaw.ai/
- Publisher name: MyClaw
- Account type: Company
- Submitting user role: Global Administrator
- Target program: Microsoft AI Cloud Partner Program (MAICPP)
- Goal: Obtain Partner ID → apply for Verified Publisher in Entra ID
Already tried:
- Clearing cache, incognito mode, different browsers – no change
- Checked Identifiers page – also blank (no Partner ID, no publisher table)
- Cannot use the standard support form (requires a workspace, which I don't have until enrollment completes)
- Cannot use the no-login support form (Submit button fails)
Request:
Please manually clear the orphaned legal entity record or link the existing entity to the MAICPP enrollment, so I can complete the registration.
Attached screenshots:
- "The request could not be completed" error at the Agreements step
- Legal info page rendering no tabs
Thank you.