Business Verification past the review window — no result, no new document requested

Hello Partner Compliance team,

I'd like to request an escalation to the Partner Vetting team.

Our company enrollment in the Developer program is stuck at Business Verification. Identity and Employment both passed. We submitted our official incorporation record on 27 July under "Formation documents". The Resolve panel still shows the document as submitted successfully, but the five business day review window has passed with no result and no request for a new document. We have one submission attempt left.

What makes this odd: an EV code signing certificate for the same legal entity is already registered and Active on this same account, issued by Sectigo and validated on 22 July. Their EV organizational validation covered legal existence, operational address and authorized signatories. So the same company appears verified on one part of the account and unverifiable on another.

Two further points:

Our hardware program enrollment shows as Active, but the hardware dashboard returns an access error saying the account is deactivated.

I cannot raise an in portal support request either. The Workspace dropdown comes up empty, which leaves Problem type and Review solutions disabled.

Our account type is Company, but the Legal Info page has no legal business name field. The only identifier for the legal entity is the VAT ID, and that field does not keep what I enter. I type our tax number, save, get no validation error, and the field is empty again when I reopen it. If the automated check reads VAT ID, it may be matching against nothing.

Could someone look at the pending submission and let me know which data point is failing? I would rather not spend the last attempt guessing.

Happy to share seller ID, tenant ID, certificate details, registry numbers and screenshots by DM.

Thank you.