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Thank you Jill. An update in case it helps others.

I found the root cause and worked around it. In the Hardware enrollment

form, using the company lookup auto-fills and locks several fields.

For our entity the State/province field came back empty from that lookup

but is marked required and is also locked, so it can never be filled and

"Accept and continue" stays permanently disabled. Choosing "enter company

details manually" instead keeps the fields editable and the enrollment

completes normally. I have seen at least one other report with the same

symptom.

Two things that may be worth passing on to the product team:

1. The locked-but-required State/province field above. It silently blocks

enrollment with no error message shown anywhere on the page.

2. The "Windows Analytics Agreement (ver 2.0)" link on the Hardware

agreements step returns 404.

3. On the Legal info update panel, the VAT ID field is disabled in that

same locked state, so entered values are silently discarded with no

validation error.

Our enrollment is now progressing normally on a new account and is

currently at Employment Verification, pending Microsoft. Nothing needed

from your side at the moment. I'll PM you if it stalls.