Forum Discussion
Problem saving emails in New Outlook
Our company's CRM doesn't allow dragging emails directly from Outlook into case notes, so I have to save every email to my computer and then drag it into the case note. Problem: New Outlook seems to save everything as an eml file which the CRM doesn't recognise as a thing. I can't figure out how to save an email except by choosing print, pdf, and half a dozen clicks to get it onto my computer where I can then drag it. This loses access to any attachments that were with the original email so is not satisfactory. Any ideas? What am I missing (besides old Outlook which worked so much better)...
11 Replies
Unfortunately, New Outlook currently only supports .eml export, which breaks workflows that rely on .msg files. A few workarounds:
If possible, switch back to Classic Outlook where .msg export works.
Use a VBA or Power Automate flow to auto-save emails and attachments separately in a supported format.
Third-party add-ins (e.g., Kutools, MessageSave) can help batch-convert .eml back to .msg or PDF with attachments intact.
At the moment, Microsoft hasn’t reintroduced full .msg saving in New Outlook, so these alternatives are the most practical.https://support.microsoft.com/en-us/office/what-s-new-in-new-outlook-for-windows-c4c33813-1e9a-4304-8499-90fe7f164bd1
Save emails as .MSG. You can now save emails as .msg files by right-clicking them (in your message list) and selecting Save as > Save as MSG.
For details see
https://robert365.com/article/saving-emails-as-eml-file-in-the-new-outlook-or-owaHi orintalver,
unfortunately, new Outlook does not support VBA.
Power Automate is more practical!
Exactly. Outlook is not suitable for long-term record storage. And any organization concerned with business email compromise would want to limit the size and content of inboxes. It is absolutely bonkers that this issue was not priority 1 for Microsoft.
Hi Boah1717,
just for the update, Microsoft is planning to make changes in New Outlook regarding .eml, .msg and .oft files:
Microsoft 365-Roadmap – Microsoft 365-Update | Microsoft 36518 months later and this feature is still not available. It is insane that Mircosoft isn't capable of making such a critical and basic feature available. It is painfully obvious they aren't even trying to do right by their paying customers.
Hi Boah1717,
unfortunately, the new version of Outlook does not currently support the ability to open or save .msg and .eml files.
How can I save emails from the new version of outlook? - Microsoft Q&A
You can give feedback directly to Microsoft from your new Outlook client by going to Help > Feedback, and then select from the options in the pane. Select Submit when you're ready to send.*Feedback won't be available if the Optional connected experience isn't turned on.
To turn this on, go to Settings > General > Privacy and data > Privacy settings and select the toggle for Turn on optional connected experience.
Contact support and provide feedback in new Outlook for Windows - Microsoft SupportIs this a joke? Saving an email is probably the most basic functionality. How does the "New" Outlook still not support this?
thanks LeonPavesic for trying to help. I will leave it open for now in case anyone else comes up with good workarounds. Saving an email is such a basic need, it's hard to believe Microsoft would come out with a 'new outlook' that can't do it easily!!
