Forum Discussion
Problem saving emails in New Outlook
Our company's CRM doesn't allow dragging emails directly from Outlook into case notes, so I have to save every email to my computer and then drag it into the case note. Problem: New Outlook seems to ...
Unfortunately, New Outlook currently only supports .eml export, which breaks workflows that rely on .msg files. A few workarounds:
If possible, switch back to Classic Outlook where .msg export works.
Use a VBA or Power Automate flow to auto-save emails and attachments separately in a supported format.
Third-party add-ins (e.g., Kutools, MessageSave) can help batch-convert .eml back to .msg or PDF with attachments intact.
At the moment, Microsoft hasn’t reintroduced full .msg saving in New Outlook, so these alternatives are the most practical.
Hi orintalver,
unfortunately, new Outlook does not support VBA.