Forum Discussion

Boah1717's avatar
Boah1717
Copper Contributor
Feb 11, 2024

Problem saving emails in New Outlook

Our company's CRM doesn't allow dragging emails directly from Outlook into case notes, so I have to save every email to my computer and then drag it into the case note. Problem: New Outlook seems to ...
orintalver's avatar
orintalver
Copper Contributor
Sep 04, 2025

Unfortunately, New Outlook currently only supports .eml export, which breaks workflows that rely on .msg files. A few workarounds:

If possible, switch back to Classic Outlook where .msg export works.

Use a VBA or Power Automate flow to auto-save emails and attachments separately in a supported format.

Third-party add-ins (e.g., Kutools, MessageSave) can help batch-convert .eml back to .msg or PDF with attachments intact.
At the moment, Microsoft hasn’t reintroduced full .msg saving in New Outlook, so these alternatives are the most practical.