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Boah1717's avatar
Boah1717
Copper Contributor
Feb 12, 2024

Problem saving emails in New Outlook

Our company's CRM doesn't allow dragging emails directly from Outlook into case notes, so I have to save every email to my computer and then drag it into the case note. Problem: New Outlook seems to ...
orintalver's avatar
orintalver
Copper Contributor
Sep 04, 2025

Unfortunately, New Outlook currently only supports .eml export, which breaks workflows that rely on .msg files. A few workarounds:

If possible, switch back to Classic Outlook where .msg export works.

Use a VBA or Power Automate flow to auto-save emails and attachments separately in a supported format.

Third-party add-ins (e.g., Kutools, MessageSave) can help batch-convert .eml back to .msg or PDF with attachments intact.
At the moment, Microsoft hasn’t reintroduced full .msg saving in New Outlook, so these alternatives are the most practical.

Hornblower409's avatar
Hornblower409
Brass Contributor
Sep 09, 2025

https://support.microsoft.com/en-us/office/what-s-new-in-new-outlook-for-windows-c4c33813-1e9a-4304-8499-90fe7f164bd1

Save emails as .MSG. You can now save emails as .msg files by right-clicking them (in your message list) and selecting Save as > Save as MSG.

For details see
https://robert365.com/article/saving-emails-as-eml-file-in-the-new-outlook-or-owa

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