Forum Discussion

Copper Contributor

Feb 12, 2024

Problem saving emails in New Outlook

Our company's CRM doesn't allow dragging emails directly from Outlook into case notes, so I have to save every email to my computer and then drag it into the case note. Problem: New Outlook seems to ...

LeonPavesic

Silver Contributor

Feb 13, 2024

Hi Boah1717,

just for the update, Microsoft is planning to make changes in New Outlook regarding .eml, .msg and .oft files:

Microsoft 365-Roadmap – Microsoft 365-Update | Microsoft 365

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mach45000

Copper Contributor

Sep 03, 2025

18 months later and this feature is still not available. It is insane that Mircosoft isn't capable of making such a critical and basic feature available. It is painfully obvious they aren't even trying to do right by their paying customers.