Forum Discussion
Outlook for Mac 365 crashes during startup
I'm among those whose Outlook for Mac search stopped cataloging after the update to Monterey 12.1. Now, having restarted my laptop, Outlook is crashing every time I try to start the app. Anyone have a fix on this? So frustrating
- This is PAINFUL! Is there any hope that this will be fixed? I started using the browser interface for some of my email addresses, and MacMail for a few. Changing from Outlook is painful since it's been my email application for countless years.
BudHartley through this website, I waited in queue and chatted with tech support. Using the "old" outlook style, it would not stop crashing. The "new" style, it was okay. I did not want this. We ended up having to create a new user identity.
- Additional info: here is the summary from the crash report:
Translated Report (Full Report Below)
-------------------------------------
Process: Microsoft Outlook [1088]
Path: /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Identifier: com.microsoft.Outlook
Version: 16.56 (16.56.21121100)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2022-01-03 13:25:29.7658 -0500
OS Version: macOS 12.1 (21C52)
Report Version: 12
Bridge OS Version: 6.1 (19P647)
Anonymous UUID: 9FB06F89-77B7-F32E-C8B9-F654618AE12B
Sleep/Wake UUID: 8E78C38A-19D4-48D2-96D6-4A1EB5C4E65C
Time Awake Since Boot: 520 seconds
Time Since Wake: 14 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
CoreUI: error void DrawQualifiedAnimationFrameWithOperation(CFIndex (^)(NSInteger), NSRect, CUIThemeRendition *, CGContextRef, CGBlendMode, CGFloat, CUIFocusRingType, CGColorRef, CUIShapeEffectStack *) got a invalid subimage '{{0, 0}, {32, 32}}' for rendition <_CUIInternalLinkRendition: 0x7faez
stack buffer overflow
I'm running the app on a 2019 MacBook Pro with 2.4 GHz 8-Core Intel Core i9 processor rabbirex YES! I have the same issue since this morning - Outlook crashes right after starting - I've been searching for a fix and I've tried all of the suggestions from earlier problems with Outlook on the Mac... I REALLY Hope we can find a solution!
chefguitarMicrosoft
- Thanks, chefguitar, but this doesn't help. I've already tried those links and they lead back to the same place, but no "There may be a fix" message in the error box. Meanwhile, WHY IS NO MICROSOFT TECH PERSON RESPONDING HERE?
- SUCCESS!!!!
OK, I'm so stubborn I just can't give up finding a solution.
As Outlook was opening (obviously before it crashed) I did a "Force Quit" - I submitted the report saying I did it because I was trying everything.
It opened successfully! Since then, I've closed Outlook, and when I open it it successfully opens!
No, I don't know why, but it worked!- chefguitar
It sounds like your AutoUpdate service had downloaded and needed the app closed. I've seen some pretty weird stuff happen when that happens.
Glad it's working for you! good catch.
- I would have expected the app closed in one of the five reboots, or when it kept crashing.
The "About" says I'm on Version 16.56 (21121100) I didn't make note of the version when it was crashing.
BudHartley Force Quit on the Outlook app as it starts has had no effect to my issue as still crashes. I have reinstalled a fresh version of Office today and still using the 16.56 version which crashes. Not sure exactly when the new autoupdate happened on this version as not been on the Mac over Xmas but since I have come back to it this last week I have had the issue. Anyone have any other solution options?
- just add me to the long list above having the same problem. I've force quit several times, hard re-booted, reinstalled Office 365 for Mac. Nothing works. Why are there no notes on this subject after 9 Jan? It's now the 20th and still nothing. Has anyone tried going. back to Big Sur to see if that would work?
i too am having this problem, but i do not have a comcast account. I'm on a brand new macbook air and everything is up to date. when i try to use the web version, none of my emails are there, that's weird right?
I am not super IT literate, so i have tried most of the solutions posted with no success.
this is what I get (though i have no idea what any of it means!):
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000088)
Date/Time: 2022-07-05 18:40:13 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.62.0.22061100
Crashed Module Name: CoreFoundation
Crashed Module Version: 1863
Crashed Module Offset: 0x0000000000022da4
Blame Module Name: Microsoft Outlook
Blame Module Version: 16.62.22061100
UnsymbolicatedChecksum: 00634B5B621DDDCED6C294E4004C996D
Blame Module Offset: 0x0000000000036a10
StackHash: b453d1e9a4cb6873_1_main_phx_arm
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_000000016fa49d10
Crashed thread: 0gsander81 So, it was much too frustrating doing the same thing over and over again and expecting a different result. My solution...I stopped using Outlook for Mac and switched to the Apple Client Email. Although shorter than Outlook in features, its interoperability is far more friendly and compatible with all my Apple devices.
KennyE I got nowhere with any of the suggested fixes either, so bit the bullet and went for a factory reset on the iMac - since then ( 🤞) no more trouble.
Hope this helps.
Maybe late, but this fixed the issue for me:
- Quit Mac Outlook.
- Now, open Terminal App.
- Here, enter following command and press Enter button.
defaults write com.microsoft.Outlook DisablePreviewForSMIME 1
- After that, enter the below command:
killall cfprefsd
- Now, close Terminal app >> Restart your system >> Open Mac Outlook.
