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rabbirex's avatar
rabbirex
Copper Contributor
Jan 03, 2022

Outlook for Mac 365 crashes during startup

I'm among those whose Outlook for Mac search stopped cataloging after the update to Monterey 12.1. Now, having restarted my laptop, Outlook is crashing every time I try to start the app. Anyone have ...
BudHartley's avatar
BudHartley
Copper Contributor
Jan 04, 2022
SUCCESS!!!!
OK, I'm so stubborn I just can't give up finding a solution.

As Outlook was opening (obviously before it crashed) I did a "Force Quit" - I submitted the report saying I did it because I was trying everything.

It opened successfully! Since then, I've closed Outlook, and when I open it it successfully opens!

No, I don't know why, but it worked!
  • ScottieR's avatar
    ScottieR
    Copper Contributor
    Jan 09, 2022

    BudHartley  Force Quit on the Outlook app as it starts has had no effect to my issue as still crashes.  I have reinstalled a fresh version of Office today and still using the 16.56 version which crashes.  Not sure exactly when the new autoupdate happened on this version as not been on the Mac over Xmas but since I have come back to it this last week I have had the issue.  Anyone have any other solution options?

    • John31_Oct's avatar
      John31_Oct
      Copper Contributor
      Jan 20, 2022
      just add me to the long list above having the same problem. I've force quit several times, hard re-booted, reinstalled Office 365 for Mac. Nothing works. Why are there no notes on this subject after 9 Jan? It's now the 20th and still nothing. Has anyone tried going. back to Big Sur to see if that would work?
      • photodoc's avatar
        photodoc
        Copper Contributor
        Jan 24, 2022

        John31_Oct 

         

        Agree with the frustration.

        I upgraded to new MAC Mini.  Outlook worked for gmail, but crashed for comcast - every time I tried to get to comcast e-mail folder.  Chat tech recommended rebuilding comcast folders - now NOTHING works.  computer too fast in crashing comcast, so I can't try Force Quit action.  Really UNACCEPTABLE.

  • chefguitar's avatar
    chefguitar
    Icon for Microsoft rankMicrosoft
    Jan 05, 2022

    BudHartley 

    It sounds like your AutoUpdate service had downloaded and needed the app closed.  I've seen some pretty weird stuff happen when that happens.

    Glad it's working for you!  good catch.

    • BudHartley's avatar
      BudHartley
      Copper Contributor
      Jan 05, 2022
      I would have expected the app closed in one of the five reboots, or when it kept crashing.

      The "About" says I'm on Version 16.56 (21121100) I didn't make note of the version when it was crashing.
      • chefguitar's avatar
        chefguitar
        Icon for Microsoft rankMicrosoft
        Jan 05, 2022

        BudHartley 

        well, I have 2 Macs and one is 16.54 and the other 16.58.  Based on the above, not sure version is the thing.  I recently had a big issue with OneDrive that seemed to affect Outlook and Teams, ended up reinstalling every single Office App all the way down to resetting cache so it wouldn't surprise me if it's not even related to Outlook.

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