Forum Discussion
Anton5032
Apr 28, 2020Copper Contributor
Outlook Desktop Profile photo not showing
Hi Team We have hybrid environment and just recently migrated almost all mailboxes to EXO. Now I am having some problems with the profile photo not showing in Outlook Desktop Client only. The pro...
ChristianBergstrom
Apr 29, 2020Silver Contributor
Anton5032 Hello, you're running the Outlook clients in cached mode I assume? Are any other information missing or is it just the profile photos/thumbnails? When you say "recently" is it within a couple days? I've stumbled across situations where it usually has come down to the OAB, at least for missing information. I believe there's a pointer to the thumbnail there as well. Due to the interval for OAB population in Exchange (default 8 hours) and the Outlook clients (default 24 hours if left constantly running) you'd want to push it manually, at least for the Outlook client. Maybe this is not applicable in your scenario, but it has sorted things out for me more than once.