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ChethiyaA_97's avatar
ChethiyaA_97
Copper Contributor
Jul 22, 2020

Encryption options are missing in outlook client for Microsoft 365 Apps for business

The users who have Business basic plan and use outlook client for Office professional plus 2019 have email encryption options which are "Encrypt/Do not forward/Confidential/Confidential view only". But some users who have business basic plan + outlook client for Microsoft 365 Apps for business do not have those encryption options. 

Note - Both types of users have those encryption options in outlook web app

What is the reason behind this issue and how to resolve it?

Thank you.

  • ChethiyaA_97 

     

    Are the users who are missing these options signed in to MS Office apps as the user account for which the encryption options are targeted?  This is important, particularly on Outlook for Mac (which I see you have tagged here).

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