Forum Discussion
ChethiyaA_97
Jul 22, 2020Copper Contributor
Encryption options are missing in outlook client for Microsoft 365 Apps for business
The users who have Business basic plan and use outlook client for Office professional plus 2019 have email encryption options which are "Encrypt/Do not forward/Confidential/Confidential view only". But some users who have business basic plan + outlook client for Microsoft 365 Apps for business do not have those encryption options.
Note - Both types of users have those encryption options in outlook web app.
What is the reason behind this issue and how to resolve it?
Thank you.
Are the users who are missing these options signed in to MS Office apps as the user account for which the encryption options are targeted? This is important, particularly on Outlook for Mac (which I see you have tagged here).
- ChethiyaA_97Copper Contributor
Yes PeterRising
OK, if you switch the users who are not seeing the encryption options to the other license type, does that make a difference? Is that something you can test?