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Anonymous
Cannot unlock my Microsoft account, SMS verification not working
Hi, I need help with a blocked Microsoft account. When I try to sign in, the system asks for my phone number to unblock the account. The first SMS took too long to arrive and when I tried again I re...
I am having the same issue, cannot get SMS verification to work despite trying every suggestion online. Was changing phone so locked out of my authenticator app and only one verification method working. I’m at my wits end. Either it says SMS verification not working or the Captcha (press and hold) shown doesn’t work, keeps saying ‘please try again’.
I pay a personal subscription to Microsoft but there is no way to get help, just bots for chat help or circular help menus. It’s just awful. Set up this new profile to try get help but accepting that I have to move e-mail provider, there doesn’t seem to be any other option. Shocking that no help can be found even more so for a paid subscription. I’ve tried every suggestion I can find online.