Forum Discussion
Anonymous
Nov 22, 2025Cannot unlock my Microsoft account, SMS verification not working
Hi, I need help with a blocked Microsoft account. When I try to sign in, the system asks for my phone number to unblock the account. The first SMS took too long to arrive and when I tried again I re...
cagopsowicz
Jan 15, 2026Copper Contributor
Were you able to get any help with this? I am having similar issues and can't get into my email on my work, or any new computers. I am able to get my emails on my phone and a recognized laptop. I don't know if I want to fill out a form to lock it as I am getting emails, but can't make any changes to any Microsoft products.