Onedrive (NGSC Preview) keeps processing changes, but doesn't process several files
Hi, I posted about this in the SharePoint community, but no responses there. As this is actually a problem with the Onedrive NGSC, maybe that was the wrong place to ask? https://techcommunity.mi...
Just letting everyone know that Microsoft have now told me that this is a backend issue and you can now monitor the progress updates in the Sharepoint Admin portal, as it is showing as degraded. See below
Office Admin center - Service health
SharePoint Online service is degraded
SP90878 - SharePoint Features - Restoring service
Restoring service - 19 Jan 2017 7:21 a.m.
Title: Next Generation Sync Client issue
User Impact: Users may be unable to sync their team site files using the Next Generation Sync Client (OneDrive.exe).
More info: Affected users may observe that the sync client is in a persistent state of "processing changes" when syncing SharePoint team sites. The folder structure is correctly updated; however, the files themselves may not sync correctly.
Current status: The deployment of the fix is now in progress and is expected to reach the majority of affected systems within 24 hours. Users will begin to experience service restoration as the fix propagates throughout the environment.
Scope of impact: A few customers have reported this issue, and our analysis indicates that this issue may potentially affect any of your users attempting to sync team sites. This issue only affects the OneDrive.exe client. The Groove.exe client is unaffected.
Start time: Tuesday, January 17, 2017, at 2:12 PM UTC
Preliminary root cause: An update intended to resolve a previously existing issue with processing incoming service requests inadvertently impacted the ability to sync team sites.
Next update by: Thursday, January 19, 2017, at 7:00 PM UTC
Confirming same issue here. Uploads to Sharepoint fine, but it's not downloading. Of course, that means also means we don't get any confirmation that it uploaded the file. Only by checking via the web portal can we see that the files are uploaded. Hovering over the icon shows how many files it needs to download and that it's stuck at 0.0/KBs
Please continue updating us on the status and any timeline for resolution.
Thanks.
---- UPDATE 1/19/2017 -----
Looks like this issue has been resolved.
Resources
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As this is actually a problem with the Onedrive NGSC, maybe that was the wrong place to ask? https://techcommunity.mi...","body@stringLength":"5634","rawBody":"
Hi,
I posted about this in the SharePoint community, but no responses there. As this is actually a problem with the Onedrive NGSC, maybe that was the wrong place to ask?
This is the long read. If you want the latest update, it's posted at the end. Onedrive seems to hang on files, but I have no idea how to investigate this and solve it.
------
hi!
Is there a central troubleshoot topic for sync issues, and are there do's and don'ts when syncing SharePoint libraries to multiple computers and multiple users?
My clients are 2 users in one teamsite, that contains 3 seperate libraries. Each libraries contains multiple folders. One of those libraries contains client cases , so each folder represents a case and has sub folders like \"source files\", \"letters\", etc.
My clients report that starting today, the NGSC (preview) does not download new files. Yet uploading seems to be no problem. This seems to happen on multiple computers (and thus under two user accounts)
I'm yet to investigate, but they don't mention that the sync client shows error messages about it.
1. I have no clue where to start investing this as uploading seems fine?
2. The searches on internet give me support articles with basic \"end user\" troubleshoot steps. Are there more in-depth troubleshoot articles for IT Pro's?
3. Are there do's and don'ts when syncing complete libraries (and thus working in it) with multiple users and to multiple computers, that Microsoft doesn't share publicly? Lessons learned?
Prior to Office 365 my clients used one Dropbox personal account and synced those on multiple computers. No (serious) sync problems I know of. When they migrated to Office 365 their first idea was to use one Onedrive for Business and share that with they other. I convinced them that their files are \"company files\" and thus belong in a teamsite they both have access to.
At first they used the horrible Groove. Last month I desperately installed the NGSC Preview with Sharepoint sync to minimize the sync errors. Now again they have an issue. I'm afraid they rather go back to Dropbox if they keep getting these problems. Unless I can tell them why it happens and what we can do to minimize it from happening!
------ UPDATE 1/16/2017 ----------
Today I investigated this issue. There are some 58+ photo's in a subfolder of a subfolder of a subfolder of a document library. The photo's are uploaded by another computer and can be found in the Office 365 SharePoint portal. So the files are uploaded. The client that has this issue just doesn't sync it to this computer.
The Onedrive client has been restarted frequently. It keeps giving these two statusses:
- There are files being updated in Onedrive (rough translation from dutch: Er worden bestanden bijgewerkt in OneDrive...)
- Processing changes (Wijzigingen verwerken)
- The list of files to process is empty. At some moments there are a few files and then they disappear from the list. It's unclear if these files are really being updated. They are not the 58+ files.
- Processing changes is either taking a very long time or it is stuck.
I tried the folowing:
- Placed a Word document in the user's Onedrive for Business folder. This file got uploaded/synced by the sync client successfully. Edited the document in Word Online. Changes were successfully synced back.
- Placed a Word document in the local sync folder of the 58+ Photo's. This document synced to online portal, got edited there and changes were synced back.
- Downloaded one of the photo's from the portal to the users download folder. RENAMED it and stored it in the user's local folder of the 58+ photo's. The photo synced back to online.
Conclusion:
- Onedrive is syncing files.
- There is no issue with the photo being to big or long filename.
What I want to do:
- See a log file of Onedrive, telling me what is taking so long?
- Clear a cache or whatever to get Onedrive going.
Last option:
- Reset onedrive.... but that is not a solution imho.
Any ideas?
---- UPDATE 1/17/2017 -----
I made a service request and contacted Microsoft. The issue is a general issue with the Onedrive for Business NGSC version 1212. The Onedrive for Business folder is synced fine, but SharePoint libraries are not. The are investigating it and hope to deliver a solution as soon as possible.
---- UPDATE 1/19/2017 ----
So this indeed was a backend issue, which Microsoft has solved today. My Onedrive clients are syncing again and everything seems to work again.
Thanks for updating with the status from the Office 365 Admin.
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Hi,
I posted about this in the SharePoint community, but no responses there. As this is actually a problem with the Onedrive NGSC, maybe that was the wrong place to ask?
This is the long read. If you want the latest update, it's posted at the end. Onedrive seems to hang on files, but I have no idea how to investigate this and solve it.
------
hi!
Is there a central troubleshoot topic for sync issues, and are there do's and don'ts when syncing SharePoint libraries to multiple computers and multiple users?
My clients are 2 users in one teamsite, that contains 3 seperate libraries. Each libraries contains multiple folders. One of those libraries contains client cases , so each folder represents a case and has sub folders like \"source files\", \"letters\", etc.
My clients report that starting today, the NGSC (preview) does not download new files. Yet uploading seems to be no problem. This seems to happen on multiple computers (and thus under two user accounts)
I'm yet to investigate, but they don't mention that the sync client shows error messages about it.
1. I have no clue where to start investing this as uploading seems fine?
2. The searches on internet give me support articles with basic \"end user\" troubleshoot steps. Are there more in-depth troubleshoot articles for IT Pro's?
3. Are there do's and don'ts when syncing complete libraries (and thus working in it) with multiple users and to multiple computers, that Microsoft doesn't share publicly? Lessons learned?
Prior to Office 365 my clients used one Dropbox personal account and synced those on multiple computers. No (serious) sync problems I know of. When they migrated to Office 365 their first idea was to use one Onedrive for Business and share that with they other. I convinced them that their files are \"company files\" and thus belong in a teamsite they both have access to.
At first they used the horrible Groove. Last month I desperately installed the NGSC Preview with Sharepoint sync to minimize the sync errors. Now again they have an issue. I'm afraid they rather go back to Dropbox if they keep getting these problems. Unless I can tell them why it happens and what we can do to minimize it from happening!
------ UPDATE 1/16/2017 ----------
Today I investigated this issue. There are some 58+ photo's in a subfolder of a subfolder of a subfolder of a document library. The photo's are uploaded by another computer and can be found in the Office 365 SharePoint portal. So the files are uploaded. The client that has this issue just doesn't sync it to this computer.
The Onedrive client has been restarted frequently. It keeps giving these two statusses:
- There are files being updated in Onedrive (rough translation from dutch: Er worden bestanden bijgewerkt in OneDrive...)
- Processing changes (Wijzigingen verwerken)
- The list of files to process is empty. At some moments there are a few files and then they disappear from the list. It's unclear if these files are really being updated. They are not the 58+ files.
- Processing changes is either taking a very long time or it is stuck.
I tried the folowing:
- Placed a Word document in the user's Onedrive for Business folder. This file got uploaded/synced by the sync client successfully. Edited the document in Word Online. Changes were successfully synced back.
- Placed a Word document in the local sync folder of the 58+ Photo's. This document synced to online portal, got edited there and changes were synced back.
- Downloaded one of the photo's from the portal to the users download folder. RENAMED it and stored it in the user's local folder of the 58+ photo's. The photo synced back to online.
Conclusion:
- Onedrive is syncing files.
- There is no issue with the photo being to big or long filename.
What I want to do:
- See a log file of Onedrive, telling me what is taking so long?
- Clear a cache or whatever to get Onedrive going.
Last option:
- Reset onedrive.... but that is not a solution imho.
Any ideas?
---- UPDATE 1/17/2017 -----
I made a service request and contacted Microsoft. The issue is a general issue with the Onedrive for Business NGSC version 1212. The Onedrive for Business folder is synced fine, but SharePoint libraries are not. The are investigating it and hope to deliver a solution as soon as possible.
---- UPDATE 1/19/2017 ----
So this indeed was a backend issue, which Microsoft has solved today. My Onedrive clients are syncing again and everything seems to work again.
Thanks Nigel Soakell for updating with the status from the Office 365 Admin.
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Confirming same issue here. Uploads to Sharepoint fine, but it's not downloading. Of course, that means also means we don't get any confirmation that it uploaded the file. Only by checking via the web portal can we see that the files are uploaded. Hovering over the icon shows how many files it needs to download and that it's stuck at 0.0/KBs
Please continue updating us on the status and any timeline for resolution.
Thanks.
---- UPDATE 1/19/2017 -----
Looks like this issue has been resolved.
","body@stringLength":"609","rawBody":"
Confirming same issue here. Uploads to Sharepoint fine, but it's not downloading. Of course, that means also means we don't get any confirmation that it uploaded the file. Only by checking via the web portal can we see that the files are uploaded. Hovering over the icon shows how many files it needs to download and that it's stuck at 0.0/KBs
Please continue updating us on the status and any timeline for resolution.
Thanks.
---- UPDATE 1/19/2017 -----
Looks like this issue has been resolved.
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Just letting everyone know that Microsoft have now told me that this is a backend issue and you can now monitor the progress updates in the Sharepoint Admin portal, as it is showing as degraded. See below
Office Admin center - Service health
SharePoint Online service is degraded
SP90878 - SharePoint Features - Restoring service
Restoring service - 19 Jan 2017 7:21 a.m.
Title: Next Generation Sync Client issue
User Impact: Users may be unable to sync their team site files using the Next Generation Sync Client (OneDrive.exe).
More info: Affected users may observe that the sync client is in a persistent state of \"processing changes\" when syncing SharePoint team sites. The folder structure is correctly updated; however, the files themselves may not sync correctly.
Current status: The deployment of the fix is now in progress and is expected to reach the majority of affected systems within 24 hours. Users will begin to experience service restoration as the fix propagates throughout the environment.
Scope of impact: A few customers have reported this issue, and our analysis indicates that this issue may potentially affect any of your users attempting to sync team sites. This issue only affects the OneDrive.exe client. The Groove.exe client is unaffected.
Start time: Tuesday, January 17, 2017, at 2:12 PM UTC
Preliminary root cause: An update intended to resolve a previously existing issue with processing incoming service requests inadvertently impacted the ability to sync team sites.
Next update by: Thursday, January 19, 2017, at 7:00 PM UTC
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