OneDrive Access Issue – User Unable to Access OneDrive Despite Multiple Troubleshooting Attempts

Hello Community,

We are facing an issue with a user who is unable to access their OneDrive. Whenever the user tries to access OneDrive, the same error message continues to appear (screenshot/error attached).

We have already performed the following troubleshooting steps:

1. Removed and re-assigned the Microsoft 365 license.
2. Executed the required PowerShell commands and confirmed that the user has a valid OneDrive URL and access permissions.
3. Verified OneDrive and SharePoint settings from the SharePoint Admin Center.
4. Used Microsoft Support and Recovery Assistant (SaRA) and reviewed the recommendations provided.
5. Attempted to re-provision the user's OneDrive site.

Despite completing all the above steps, the issue persists and the same error continues to be displayed.

Additional Information:

• User has a valid Microsoft 365 license assigned.
• OneDrive service is enabled for the user.
• SharePoint Online is functioning normally for other users.
• Re-provisioning OneDrive did not resolve the issue.

Has anyone encountered a similar issue or can suggest additional troubleshooting steps to identify the root cause?

Any guidance would be greatly appreciated.