Forum Discussion

Former Employee

Jan 25, 2017

Learn How OneDrive Sync Works With Office 2016

For years, you have been able to sync your OneDrive (and SharePoint) documents to your PC, which lets you work on the go while still being able to collaborate with others in Office. This integration ...

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StephenRice

Microsoft

Oct 02, 2017

Hi LAURA FRENCH,

I'm not familiar with Bluebeam; is that some kind of productivity software in the same vein as Adobe and Autodesk design/content creation tools? Can you also click on the OneDrive Sync Client icon in your toolbar and open the activity center. That should show you what the sync client is doing which might give us some insight into why the files are duplicating. Thanks!

Stephen Rice

OneDrive Program Manager II

LAURA FRENCH

Copper Contributor

Oct 02, 2017

Yes BlueBeam is a PDF tool that allows take-offs and markups. It is heavily used in the construction/engineering industry. When the duplicate files occur the system is detecting conflicts and appending the computer name to the files over and over again until either the user pauses sync or the file path gets too long and it gives up. I also have this issue with users who have Office 2013 installed. Excel files duplicate over and over. StephenRice

StephenRice
Microsoft
Oct 04, 2017
LAURA FRENCH,

Very odd. Let me forward this to one of our sync experts and see if we can figure out what's going on. Thanks!

Stephen Rice

OneDrive Program Manager II
- Christopher Lomond
  Former Employee
  Oct 04, 2017
  Thanks Stephen.
  
  Laura, sounds like the sync client is forking on the file and making a duplicate copy in order to prevent data-loss. You are saying that this is occuring when syncing an SPO teamsite. Is this always occuring? How many users have the same file open at once? Are individual files being appended with multiple different machine names? How many copies are being created per file/instance?
  
  Thanks!