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Former Employee

Jan 25, 2017

Learn How OneDrive Sync Works With Office 2016

For years, you have been able to sync your OneDrive (and SharePoint) documents to your PC, which lets you work on the go while still being able to collaborate with others in Office. This integration ...

OneDrive for Business

Copper Contributor

Sep 29, 2017

I have an issue with the new generation syncing with shrepoint sites. It seems that if the user is using bluebeam instead of Adobe the files keep duplicating over and over until the user stops sync. The duplicate files have no data in them and can not be opened. I have contacted blue beam but have not been contacted back. I am desparate for a fix.

StephenRice
Microsoft
Oct 02, 2017
Hi LAURA FRENCH,

I'm not familiar with Bluebeam; is that some kind of productivity software in the same vein as Adobe and Autodesk design/content creation tools? Can you also click on the OneDrive Sync Client icon in your toolbar and open the activity center. That should show you what the sync client is doing which might give us some insight into why the files are duplicating. Thanks!

Stephen Rice

OneDrive Program Manager II
- LAURA FRENCH
  Copper Contributor
  Oct 02, 2017
  Yes BlueBeam is a PDF tool that allows take-offs and markups. It is heavily used in the construction/engineering industry. When the duplicate files occur the system is detecting conflicts and appending the computer name to the files over and over again until either the user pauses sync or the file path gets too long and it gives up. I also have this issue with users who have Office 2013 installed. Excel files duplicate over and over. StephenRice
  - StephenRice
    Microsoft
    Oct 04, 2017
    LAURA FRENCH,
    
    Very odd. Let me forward this to one of our sync experts and see if we can figure out what's going on. Thanks!
    
    Stephen Rice
    
    OneDrive Program Manager II

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