Forum Discussion
Files On-Demand for macOS QA
Hello there!
2.24.22 UPDATE: We've been listening to your feedback, and we've made some design changes. We're releasing a new version that addresses the most common themes and makes it easier to achieve the previous experience. Please read the latest blog post for more details.
Two weeks ago, we posted an update about Files On-Demand for macOS and have received overwhelming feedback from the community. We have spent a lot of time reading your comments and concerns to understand how we can improve your experience on macOS. To address some of the common issues and doubts we have updated the blog with a FAQ. If you still have more queries feel free to reach out to the team directly on this thread.
Thank you for your constant support and partnership!
Team OneDrive
152 Replies
I am trying to delete OneDrive completely from my mac. I am migrating to dropbox after all this
I dragged the OneDrive app to the trash. I deleted ~/Library/CloudStorage/OneDrive.
I emptied the trash and tested by re-installing OneDrive. Unfortunately as soon as I did this it became clear that my local OneDrive cache still existed.
How do I delete the cache path? I am having trouble finding the ".ODContainer" that the blog post describes.
- I wanted to report that my CPU utilization problems still are in OneDrive 22012.0117. They are NOT fixed.
- Hi,
Two issues for me (apart from how confusing the process is and how much time it cost me digging into where my files went).
I have lost all Finder metadata, colored labels and tags. They are there in the second hidden cache copy, but not in the cloud sync location.
There is really no way to know whether a file is on my computer or not? I have about 60GB of 200GB local and everything has the now meaningless cloud icon. There is no script or function to put in place anything thats on the disk? Is there any option to do something like the recursive ls with the network off to try to get the files reinstated so I can at least know which has a local copy? - Hullo Microsoft. I have seen a lot of discussion about this with people not happy about files on demand. My experience shows me it still works. Maybe I haven't dug deep enough.
I don't care where the files are as long as my staff can access them.
However my MAJOR problem is my SharePoint is now broken because of file names exceeding the limit on my MacBook. This was working in OS 12.2 with OneDrive 22.002.0103.0004 (Standalone).
Now with OS 12.2.1 and OneDrive 22.012.0117.0003 when I try to sync my files I get the following error:-
A file or folder can't be uploaded because the path is too long. Please exit OneDrive, and shorten the name or path of: {"/users/john/ SharePoint name/blah blah"}
To sync your OneDrive to a different location on your Mac, click Run Setup.
OneDrive refuses to run, all files are removed and SharePoint isn't operable.
Long File names have been a problem on Windows based computers but didn't completely stop OneDrive from working. We had work arounds.
I've looked at downgrading the Mac OS (a huge pain) but then there is no guarantee the current download of OneDrive will still break.
Please assist. - I have a support ticket open on issues with OneDrive. Doing my part to make sure the issues I hit are being worked there too. They also directed me to give my feedback here.
That being said: I sync close to 40 sharepoint sites to my local machine. I regularly use CLI and other tools to examine and process data spread across those sites. I have used these for backup (Mac Time machine saved me more than once where a Teams site had data deleted by someone else and we did not notice for six months). I have teams sites where I only sync a portion of the site.
The recent changes have done the following:
- Orphaned old sync'd directories.
- This broke scripts and tools looking for another path
- The new file locations did not preserve what FoD settings I had selectively turned on
- This broke Citrix functionality since the citrix client cannot see ~/Library via their client.
- I wasn't even offered the option to migrate current syncs
- There doesn't appear to be any cli to manage what is or isn't sync so at least if we wanted to maintain our config we could. e.g. I have twice been asked to delete the OneDrive client(losing all 40 teams sites and sync settings), only to have to re-create them again. There is no script I can run to re-restore syncs.
- Since the upgrade(and I am running the latest according to tech support), anytime I use Excel, Powerpoint or Word, the OneDrive CPU process goes bonkers using 300% CPU. It got so bad I wrote software just to graph it misbehaving so I could show that data on my tech support tickets. I have observed it drive my Mac load average over 50 before too.
I am running on a fully updated 2019 Macbook Pro w/ 32GB of RAM.- This is now getting ridiculous. WE USE THE FINDER TO MANIPULATE FILES. You assume now that we don't. What we do in the finder is assumed to be the master.
For anyone at Microsoft, try this:
Create a file, X.
Create a file, Y.
Delete X.
Change name of file Y to X.
This Fails (!!!) and says it can't edit file created by another user.
What you are left with is the original file X and NO file Y! It has gone, disappeared!
This by the way is a common case for me. File X is created by a script. I change it's name (usually to add 'EDITED' in the name).
What is going on, this doesn't even work for the basics?
- We're actively reviewing feedback and are aware of the difficulties some users are experiencing with the recent update. We working as quickly as possible to resolve these issues. We will share an update soon.
Ankita Kirti Jack_Nichols gacarini Carter_MSFT This nonsense has gone on too long. We need updates and solutions NOW. This can't wait another few days, weeks, months. Totally unacceptable, and frankly pretty sad from an organization of your size and virtually unlimited resources. When will all of the problems noted here be fixed? Provide a specific date.
Edit: cc'ing jasmo too, Head of Product for OneDrive, since everyone else tagged here is useless.
- Carter_MSFT
Microsoft
rvisima We did put a post on the main blog on Tuesday, 2/15
2.15.22 UPDATE: We're actively reviewing feedback and are aware of the difficulties some users are experiencing with the recent update. We working as quickly as possible to resolve these issues. We will share an update soon.
We will post another update next week, 2/23, with some resolutions and next steps.
- It's nice to finally have the sense of being “heard”, but it would have been nicer if it'd been *before* the disaster.
It's almost egregious that you weren't aware of your users' opinion of file-on-demand considering the number of times I for one have reported issues with OneDrive since the disastrous and frankly *disrespectful* setup process that won't allow a user to choose which folders to sync and to deactivate files-on-demand. Or it wasn't considered important because, you know, users?
Let's hope while you're at it you FINALLY address the ressource hog that it is, ~200% processor at the slightest action, and the ONLY app that makes my fans go bonkers, all. the. time. And oh, has it been reported…
Ankita Kirti Why is this thread titled QA? Where are the As?
Ankita Kirti Jack_Nichols gacarini Carter_MSFT Where are you? Why have you all gone silent?
- I just need two things. The ability to turn off - files on demand. The ability to turn off - it asking me if I'm sure I want to delete every time I delete.
If I delete a folder from the OneDrive web, the local client first removes everything from the local machine and moves it to the bin (which is fine)... and then reuploads a couple of randomly selected files and folders back to OneDrive, creating some of the deleted folders and files again, i.e. goes against the latest change by re-uploading some random files back to the cloud. So one has to again delete files locally for the change to stick.
How exactly is this normal behaviour? This is so basic that it is incredible it wasn't adequately tested and caught early in development. Is this an alpha version? Windows Live Mesh worked better than that.
(More of a rhetorical question as issues raised in this thread are apparently not addressed, there are only Qs here and not many As. Not that I care particularly anymore, as after using and loving OneDrive for years and tinkering with it for the past two weeks in an attempt to make it work, I have finally simply downloaded everything off the web and moved to a different provider.)
