Forum Discussion
URGENT: NCE subscription Cancellation hour limitation within a day!
Dear Community, happy holiday to everybody!
We need to make a decision on a subscription cancellation, and our Finance DPT has the impression that as part of a past cancellation within the 7 days window, we have not received a full refund.
Let's say that on 09:00 am we created a new NCE subscription. However, around noon, we received the info that we have to cancel it. The question: except from the 7 days/168 hours cancellation window, is there any other hour limitation withing the same day of cancelling a subscription in order to get a whole amount payback?
It will be really important for the whole community to understand this point clearly.
Thank you in advance for your significant support!
Warm regards,
Nick
If you cancel the subscription within the same day, you should get the full costs back.
If you cancel within the 7-day window, you only get your costs back for the days it was not active. Lets say you cancel after 4 days, you still get invoiced for those 4 days.
5 Replies
Also find this message when trying to post my original comment quite funny 😝 Eventho the answer is correct, it's not allowed to state it.
- JillArmourMicrosoft
Community Manager
wow, that is surprising!!
If you cancel the subscription within the same day, you should get the full costs back.
If you cancel within the 7-day window, you only get your costs back for the days it was not active. Lets say you cancel after 4 days, you still get invoiced for those 4 days.
Dear Martijn,
Much appreciated for your continuous significant inputs! These is also our impresssion.
P.S.: Wording limitation also noted from my end, this is why I am asking about "a whole amount payback"! 😁
Will keep this thread open for bit longer, and if no further questions should arise, I will mark your reply as the solution.
Warm regards,
Nick- JillArmourMicrosoft
I will leave this tread open in case either of you have any updates. :)
Thank you both for being part of the community.
