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"With your calling license, you can only call people within your organization. Talk to your IT admin
My organization has A5 license with Audio Conferencing, my users is able to make outbound calls to number from a Team Meeting; however, when a users tries to dial an outside number using the Calls option within Teams menu the user gets the following message- "With your calling license, you can only call people within your organization. Talk to your IT admin to change your license"
Questions:
1. When users dials out from a Team Meeting, is the call time unlimited or is there a bank time the user /s pulls from when dialing out from a Team Meeting?
2. What other license is needed so our users can dial directly from the Calls option on Teams.
Thank You,
-Larry
- As Ed mentioned, the Audio Conferencing only gives your end users to be able to have a dial in number to call into a conferencing service. For calling abilities you need a Phone System License (comes as part of A5) and either a calling plan (Domestic Calling Plan, or International Calling Plan) or Direct Routing, which doesn't require a license, but has additional details.
https://docs.microsoft.com/en-us/MicrosoftTeams/calling-plans-for-office-365
4 Replies
Not sure if anyone is still having this problem, but I was able to address the error by adding the number/email as a contact first and then it permitted me to do a video conference using that contact.
- As Ed mentioned, the Audio Conferencing only gives your end users to be able to have a dial in number to call into a conferencing service. For calling abilities you need a Phone System License (comes as part of A5) and either a calling plan (Domestic Calling Plan, or International Calling Plan) or Direct Routing, which doesn't require a license, but has additional details.
https://docs.microsoft.com/en-us/MicrosoftTeams/calling-plans-for-office-365jangliss This is also very helpful and may resolve the issue:
https://docs.microsoft.com/en-us/microsoftteams/assign-change-or-remove-a-phone-number-for-a-user
If a phone number is not assigned it woon't work, either.
- Conferencing doesn't allow for inbound or outbound calls to the telephone network.
Conferencing only allows for dial-in to conferences.
