Forum Discussion

Copper Contributor

Apr 13, 2021

Solved

Voice-Enabled Channel but Calls tab is missing

Voice-Enabled Channels are general available, so I've deployed 2 of them in my Teams environment. I can already call the number and it would show it's connected to the channel (pop-up notification,...

ThomasBinder
Jun 21, 2021
pgilbertson , the tab will only show up in the Windows and Mac client. I tested for days in the browser until someone told me 🙂

It's documented here:
Voice-Enabled Channel but Calls tab is missing - Microsoft Tech Community

The following clients are supported when using a Teams channel for call queues:
Microsoft Teams Windows client
Microsoft Teams Mac client

pgilbertson

Copper Contributor

Apr 18, 2021

Aerton My organization is in the same boat. I have modified a few call queues to use teams channels, but have yet to see a tab pop up. We are a GCC tenant, so my initial ticket with microsoft boiled down to them telling me that since it was still in the "rolling out" phase, it had just not hit our tenant. It is now "launched" with general availability and still getting nothing to show up in our channel tabs. I have opened another ticket to see what they say. If it's anything useful, i will update this post.

ThomasBinder

Iron Contributor

Jun 21, 2021

pgilbertson , the tab will only show up in the Windows and Mac client. I tested for days in the browser until someone told me 🙂

It's documented here:

Voice-Enabled Channel but Calls tab is missing - Microsoft Tech Community

The following clients are supported when using a Teams channel for call queues:

Microsoft Teams Windows client
Microsoft Teams Mac client