Forum Discussion

Copper Contributor

Apr 13, 2021

Solved

Voice-Enabled Channel but Calls tab is missing

Voice-Enabled Channels are general available, so I've deployed 2 of them in my Teams environment. I can already call the number and it would show it's connected to the channel (pop-up notification,...

ThomasBinder
Jun 21, 2021
pgilbertson , the tab will only show up in the Windows and Mac client. I tested for days in the browser until someone told me 🙂

It's documented here:
Voice-Enabled Channel but Calls tab is missing - Microsoft Tech Community

The following clients are supported when using a Teams channel for call queues:
Microsoft Teams Windows client
Microsoft Teams Mac client

admin_1991

Copper Contributor

Apr 14, 2021

Aerton

we tried this feature too. We have same problem. You only see calls after restarting teams or logoff and loggon. The callhistory is dont show who has picked a call. At the moment we only see our own picked calls and the missed. But we dont see the picked calls from colleague. Another missing feature is, we are not able to use voicechannel number for outgoing calls. At the moment the personally number is used to start calls. On mobile or web the tab calls is missing completly.