Forum Discussion
Very grey/dark video quality on my screen when making a video call (Teams for iOS)
Hello, New issue on my personal Teams when in a video call the video very grey/dark to me on my screen (both my video feed in the corner and the person I'm calling's video) however the colour qua...
Where are the answers to this excellent, excellent question??? I am having exactly the same issue in the same environment!
Im having the same issue. I think its a QM issue and a bug of Teams.
Dark mode makes the image of me and every participant too dark.
"Normal" mode washes the color out of me and every participant.
QuestionAsker I think I found a fix. I followed the instructions in this article. Scroll down & you'll find how to clear Cache for iOS. When I cleared mine previously, I used the Classic Teams method I think which is why it didn't work originally. Hope it works for you 🙂
xxhelenxx I’ve done that already
rm -r ~/Library/Application\ Support/Microsoft/Teams
rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
rm -rf ~/Library/Containers/com.microsoft.teams2
and deleted Teams manually and redownloaded it form Microsoft.No change, still a „greyish picture overlay“ for myself and every other participant in teams and a „dark picture overlay“ if I enable dark mode on macOS.
The participants tell me I’m looking like I always do. So it has to be something client related, because only I can see the problem.
in every other program my webcam looks firm without „overlay / opacity“
QuestionAsker When you typed in rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams and pressed enter and then followed it with
rm -rf ~/Library/Containers/com.microsoft.teams2 and pressed enter in Terminal and then reopened teams (without deleting it), had it signed you out?I didn't need to actually delete and re-install teams after doing the above. I clicked on the application after and saw I was now signed out. I signed back in, made a call and the issue has resolved itself.
