Forum Discussion
Users are not able to receive phone calls during a teams call
I have at least two users know who state that while they are in a normal teams call (such as a video meeting) They do not receive phone calls from our phone queue. Other people in the teams call can receive the phone call notification, but not them. Is there any reason for this? Is there anything I can try to resolve this?
- The call queue settings for presence-based routing might be something to look at. Otherwise, include more information about the setup and what's happening to during the voice calls to clarify what is experienced.
