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r_8a's avatar
r_8a
Brass Contributor
Aug 23, 2022

Unable to unblock a user. "We can't unblock this person at the moment. Try again later."

I'm wondering if anyone in the Teams community has run into this issue.   I've got a user who erroneously blocked a contact in Teams and is now unable to unblock the user via Settings > Privacy > M...
How-to
microsoft teams
Settings
tips & tricks
Unblock
Unblock user
Stephane500's avatar
Stephane500
Copper Contributor
Oct 25, 2022

jkrull78 

 

At this time NO.

 

But here are some guidelines:

- Microsoft Support don't help me, argueing i have to contact my organisation support

- My organization forbid the usage of blocking in Teams

- The contact was blocked using Skype Enterprise, and blocking behaviour was spread during skype to teams migration

- We reopen skype and unblock user on skype, unblocking was a success in skype but not spread to teams

 

still in progress ...

jkrull78's avatar
jkrull78
Copper Contributor
Oct 25, 2022

Stephane500  Thank you for the info.  Right now USCloud ( our MS Support) has me looking into if it has to do with a .GIF bug in teams.  I don't hold out much hope, but like you we are not allowed to block users in our enterprise either.

  • Stephane500's avatar
    Stephane500
    Copper Contributor
    Oct 26, 2022

    Hi
    Good news today.
    I had a meeting with Microsoft representative.
    Blocked user was removed using a Rest Request with his objectid on hidden API with my session opened.

     

    Edit:

    Détail of REST Request

    URL : https://teams.microsoft.com/api/mt/part/emea-02/beta/usersettings/blocklist/manage
    POST : {"remove":["8:orgid:<objectid>"]}

    Replacing <objectid> with the user objectid you want to release

    • Glenn Escarayan's avatar
      Glenn Escarayan
      Copper Contributor
      Mar 11, 2023
      When try to post, I am getting an error " Cannot Edit in read inly editor". Do you have workaround about it?
      • StaceyPham's avatar
        StaceyPham
        Copper Contributor
        May 17, 2023

        Glenn Escarayan Click on the word Raw Text (not the radio button) to select it and it'll display the text box for you to enter the Body value.  

    • jkrull78's avatar
      jkrull78
      Copper Contributor
      Nov 02, 2022

      Stephane500 

       

      Thank you so much for the response.  Could you expand a little on "with my session opened"? 

       

      I'm in the US, so I believe I need to change the url to /amer-02/.   I'm getting 401 Unauthorized when I run the REST request.  Did Microsoft run the command from their end or as your ID?

       

      Thanks for all the help so far.

       

      Jason

      • Stephane500's avatar
        Stephane500
        Copper Contributor
        Nov 02, 2022

        jkrull78 

         

        Actions was done with Edge browser

        Just login to teams in web mode using Edge

        Then, as far as i remember :

        Open Settings > more tools > developer tools

        In lower pane > Network console > create a request

        Select POST then fill URL

        then in body part you can add RAW TEXT with application/json drop box and Rest request in body 

        then click SEND button and wait a while before check blocking status

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