Forum Discussion

Brass Contributor

Aug 23, 2022

Unable to unblock a user. "We can't unblock this person at the moment. Try again later."

I'm wondering if anyone in the Teams community has run into this issue. I've got a user who erroneously blocked a contact in Teams and is now unable to unblock the user via Settings > Privacy > M...

microsoft teams

Copper Contributor

Oct 07, 2022

Same behaviour for me

Copper Contributor

Oct 25, 2022

Were you able to get this fixed? I'm battling the same issue and support can't figure it out.

Thanks,

Jason

Stephane500
Copper Contributor
Oct 25, 2022
jkrull78

At this time NO.

But here are some guidelines:
- Microsoft Support don't help me, argueing i have to contact my organisation support
- My organization forbid the usage of blocking in Teams
- The contact was blocked using Skype Enterprise, and blocking behaviour was spread during skype to teams migration
- We reopen skype and unblock user on skype, unblocking was a success in skype but not spread to teams

still in progress ...
- RonaldvdMeer
  Iron Contributor
  Oct 26, 2022
  You organization did not block usage of blocking in Teams. Blocking users in Teams is not an option in Team if you have a Work or School account
- jkrull78
  Copper Contributor
  Oct 25, 2022
  Stephane500 Thank you for the info. Right now USCloud ( our MS Support) has me looking into if it has to do with a .GIF bug in teams. I don't hold out much hope, but like you we are not allowed to block users in our enterprise either.
  - Stephane500
    Copper Contributor
    Oct 26, 2022
    Hi
    Good news today.
    I had a meeting with Microsoft representative.
    Blocked user was removed using a Rest Request with his objectid on hidden API with my session opened.
    
    Edit:
    Détail of REST Request
    URL : https://teams.microsoft.com/api/mt/part/emea-02/beta/usersettings/blocklist/manage
    POST : {"remove":["8:orgid:<objectid>"]}
    Replacing <objectid> with the user objectid you want to release

Resources