Forum Discussion

jgrossrieder's avatar
jgrossrieder
Copper Contributor
May 19, 2020
Solved

Unable to signup, "Someone has already set up Teams for your organization"

Hi,

 

Before proposing microsoft team for my team, I wanted to try it. So I went to https://teams.microsoft.com/_# , logged in with my personal email(a gsuite domain that I manage).

But I get this : 

 

Someone has already set up Teams for your organization

Ask your admin to get you started with Teams, or set up another org in Teams using a different email address.

 

There is just noway than anybody else than me did this, other users of this domains are very fews, and have 60+ years, so no ways they did setup an account.

So either I did setup one once, either I don't know. How do I regain access? There is no link or nothing to know what is the account setup or anything. I signed out several times to make sure I connect with my personal email.

Thanks!

  • Ryan Steele's avatar
    Ryan Steele
    May 23, 2020

    jgrossrieder I've never had to deal with this issue myself so I can't say for sure whether this will work, but here are instructions from docs.microsoft.com to https://docs.microsoft.com/en-us/microsoft-365/admin/misc/become-the-admin?view=o365-worldwide of an unmanaged tenant. Worth a try.

5 Replies

  • AFAIK you need to contact Microsoft here and ask them to remove the tenant..if it’s your domain you can also prove you are the owner of it

    Adam
    • jgrossrieder's avatar
      jgrossrieder
      Copper Contributor

      adam deltinger the bot redirected me to some link to discuss this with an agent. But when I follow, I get:

      You don’t have permission to access this page or perform this action.

       

      Awesome. No permission to contact support

      • Ryan Steele's avatar
        Ryan Steele
        Bronze Contributor

        jgrossrieder I've never had to deal with this issue myself so I can't say for sure whether this will work, but here are instructions from docs.microsoft.com to https://docs.microsoft.com/en-us/microsoft-365/admin/misc/become-the-admin?view=o365-worldwide of an unmanaged tenant. Worth a try.